Located behind Ojo Rojo in Bournemouth, The Hacienda offers the quality and specialities you would expect while giving a casual and outdoor haven in the heart of town.
With mind-blowing tacos, tasty mezcal cocktails, friendly staff, and an environment that will make you feel like you are on holiday, The Hacienda in Bournemouth’s the place to be. And don’t worry about the weather; we have you covered. During the winter months we have a stretch marquee across most of the area so you can enjoy the space all year round.
It was once an area of the Ojo Rojo venue but has since grown in popularity to become a venue of its own standing, while keeping the quality you would expect from Ojo Rojo.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.