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McDonald's

3.5
(1,481 reviews)

Business Details

1312 Hyde Park Ave, Hyde Park, MA
02136, United States
(617) 364-2299
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1312 Hyde Park Ave, Hyde Park, MA
02136, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
Saturday5:00 AM - 11:00 PM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1312 Hyde Park Ave in Hyde Park, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.5
1,481 reviews
5 stars
534
4 stars
300
3 stars
262
2 stars
115
1 star
270
  • LG
    Lee Geeh
    Oct 30, 2026
    1.0
    There’s a woman there , rudest ever whom wears glasses she works drive through.Make sure to always ask for a receipt , she will give you attitude based off HER own mistakes . She’s horrible
  • FF
    F F
    Sep 26, 2026
    1.0
    This evening, I placed a counter pickup order through the mobile app (details attached), and went inside. While waiting, I saw a father with his very young son attempting to place an order, the son was trying to place the order for himself. The employee “assisting” him - or rather verbally degrading and accosting him - was so abhorrently disrespectful and impatient. 1. Yelling at the young kid to clarify which letter of the value meal he wanted (e.g., 2A, 2B, 2C, etc.) 2. Telling them they should’ve placed the order at the kiosk 3. Yelling, “STOP STOP STOP someone else needs to take this order”, cutting off the young kid from speaking. How traumatizing of an event this must be for a young kid, it was tantamount to bullying. I could not stand by quietly and spoke to the other employee in front of me, bagging the UberEats and counter orders. I asked him “where is the manager?” and he told me that he was. I then pointed out the other employee’s behavior and he said, “I didn’t hear it”. Immediately, the employee accosting the young kid, jumps into my conversation with the manager and asks me what is the problem, and why am I bothering the employees, and he is going to call the police and trespass me. Issue #1: poor customer service / disrespecting customers I informed him that 1. I am not bothering anyone 2. the manager knows me, 3. so does she (I point to the woman at the fry station, 4. so does he (I point to the man who was at the drive thru window but now had replaced the unprofessional employee in taking the young kid’s order). I said, but I don’t know YOU. He tells me that he’s the manager. I said, you are? because he (UberEats/counter bagging employee) told me that HE was the manager. I don’t think he realized I knew this and immediately backed down from his lie. Issue #2: lying to customers He then tells me he gets off in 10 min and that I can meet him outside. Issue #3: threatening physical violence on a customer He tells me as does the manager that “this is just the way he talks.” I said, this may be how you talk but when you’re in here, collecting a McDonald’s paycheck, you need to treat customers with respect and professionalism. I could not believe the manager was defending this. I hope the cameras in the store have audio for you to review the entire 5-min tirade. At one point, he mimics my mannerisms, to which I inform him that YES I AM GAY. And tells me to get my panties out of a bunch. Issue #4: discriminatory behavior I asked the employee several times for his name to which he refused to provide. Now, if the employee thought he was absolutely in the right during this interaction, why would he refuse to give his name? I left and informed him that I would be speaking to the hiring manager the next time I saw her, because like three of those employees who witnessed this, the hiring manager ALSO knows me. I have been a customer of this McDonald’s for 20 years and I have never witnessed such disgusting, degrading, unprofessional behavior anywhere in my life - and directed at a young kid, NO LESS. Imagine how he speaks to the adults. Again, I implore you to thoroughly investigate this and ascertain why this behavior would be acceptable in your establishment.
  • DW
    Destani Williams
    Sep 17, 2026
    1.0
    Disrespectful to kids and to the kids who go to school around there
  • JM
    jonathan mastriano
    Sep 11, 2026
    1.0
    The bathroom is dirty and pee on the floor
  • MC
    Maryanne Cartier
    Sep 5, 2026
    1.0
    Ordered food and had an entire Happy Meal missing for my toddler. Refunded for less than the cost of one Happy Meal. Terrible experience.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1312 Hyde Park Ave?

McDonald's at 1312 Hyde Park Ave is open daily from 5:00 AM to 11:00 PM for dine-in and from 5:00 AM to 1:00 AM for delivery and drive-thru services.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru open daily from 5:00 AM to 1:00 AM.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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