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McDonald's

3.1
(1,254 reviews)

Business Details

374 Russell St, Hadley, MA
01035, United States
(413) 582-0176
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
374 Russell St, Hadley, MA
01035, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 374 Russell St in Hadley, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.1
1,254 reviews
5 stars
349
4 stars
234
3 stars
234
2 stars
100
1 star
337
  • SC
    Samantha DeLa Cruz
    3 days ago
    1.0
    horrible mcdonald’s do not come here it’s so bad. the teens working at front are always fooling around, seems there isn’t a manager to put them in place. you have to wait around 20 minutes to receive your food just for your order to be messed up. Avoid this mcdonald’s at all costs it’s not worth your money
  • GC
    Gina Christy
    4 days ago
    1.0
    The worst Mcdonald’s experience. A worker, that looked like black large man with dreads, said “bruh” when i asked him for my Ice cream CONE that i ordered but he put it in a cup. He then proceeded to move EXTRA SLOW to get my cone. It was an hour wait for one order. My fries were missing & and so were my nuggets. When I got my fries they were stale.
  • EE
    Elizabeth Edoulba
    4 days ago
    1.0
    this was genuinely one of the worst experiences i’ve ever had at a mcdonald’s. we arrived at 12:00 am and did not receive our food until 1:18 am, which is absolutely ridiculous for a fast food restaurant. the entire staff seemed to have no sense of urgency whatsoever, especially one male employee with dreadlocks who appeared to be moving around aimlessly rather than actually completing orders. when i politely reminded him about an order we were still waiting for, his response was simply “bruh.” i find that extremely unprofessional and disrespectful, especially considering we had already been waiting for over an hour. to make matters worse, the quality of the food was just as disappointing as the service. the fries were unbelievably hard, practically inedible, and certainly not something that should be served to paying customers. i genuinely don’t think even a dog would want them. on top of that, we weren’t even provided with a spoon for our ice cream, which is such a basic thing to include with an order. it’s honestly impressive how a restaurant can take over an hour to prepare fast food and still manage to get so many things wrong. the lack of professionalism, poor food quality, and complete disregard for customers’ time is unacceptable. this location seriously needs better management and employees who understand the importance of customer service.
  • MP
    Mike Phelan
    Oct 23, 2026
    1.0
    Terrible customer service at this location over the past few months. Cleanliness is way down, wait times up. Tuesday, 10/20 it took more than 22 minutes to get food - nothing complicated, two $6 meal deal bags and two apple pies. The burgers were lukewarm, the pies were refrigerator-cold. No comment from the workers about the wait time, they were busy flirting with friends at the counter. I filled out the customer satisfaction survey linked via QR code, which offers a buy-one-get-one sandwich. Went back 10/23 to redeem the code and they would not accept it and said they would not even take my order.
  • SS
    StealthWS6
    Oct 5, 2026
    1.0
    Tried to order the mcdouble meal deal which is 6.00$ comes with 4 nuggets, fries, and small drink. But you cant get a drink with out a 20 cent up charge. Even tried to change to water and water was .25cent up charge. This location is scamming its customers. Update, now that Monopoly is going on. This location is stealing the the stickers. Unlike most locations that have a sticker attached to you're Drink, Sandwich box, Fries, and Nuggets. This location uses a small card with the sticker on it. They staple 1 single card to each order and pocket the rest. Every order should have a minimum of 3 play pieces. I wanted a double cheese burger meal deal and a spicy chicken meal deal. Ended up leaven with nothing because I wont be scammed. Update, I did go in and just place the order my self and not get up charged. Only to wait 45 minutes for 2 small meals. -Mcdouble had mustard (was not supposed to) -Spicey chicken had mayo (was not supposed to) -4 piece nuggets where missing. -Burger was cold -Spicey chicken was cold. - 4 of 8 nuggets where cold -small fries where warm. -by the time i received my missing 4 piece nuggets. Fries where cold. Absolutely one of the most pathetic operations I have seen on the entire east coast of America. These people get paid 20$ a hour. Georgia where they get half that. Make these people look like clowns. They should be dressed up as Ronald Mcdonald. The outfit would suite their performance. It does not appear this Mcdonalds has a manager on staff. No one is dressed in the mcdonalds manager outfit and no one is making sure everyone is working to full potential. Many staff are talking and hands not moving. See attached image of how your manager should be dressed.

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