Premium Milk Teas, Drinks, Coffee, & Boba. We only use real ingredients that are made in-house with no artificial powders or syrups. All of our drinks are inspired from different cultures around the world and incorporate ingredients from all corners of this world. Priding ourselves in using milk responsible & more sustainable companies such as Oatly & Califia. Each Loose Leaf store partners with local small scale farms that treat there cows with dignity & keep the health of the environment in mind. All of our Massachusetts stores use Mapleline Farm Dairy products from Jersey Cows.
Loose Leaf Boba is looking to change the Boba Game & here to share Boba Culture while Keepin' It Real.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.