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Chick-fil-A

3.1
(27 reviews)

About

Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast Restaurant
Welcome to your East Boston Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy our limited-time Chicken & Waffles and other Chick-fil-A® favorites, including our Chick-fil-A® Chicken Sandwich and Chick-fil-A Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our new Cream Cold Brew. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutNot available
  • Curbside pickupNot available

Location

Chick-fil-A
Terminal E, East Boston, MA
02128, United States

Hours

Monday6:30 AM - 10:00 PM
Tuesday6:30 AM - 10:00 PM
Wednesday6:30 AM - 10:00 PM
Thursday6:30 AM - 10:00 PM
Friday6:30 AM - 10:00 PM
Saturday6:30 AM - 10:00 PM
SundayClosed
9/7/20266:30 AM - 10:00 PM
11/26/20266:30 AM - 10:00 PM
11/27/20266:30 AM - 10:00 PM
12/24/20266:30 AM - 10:00 PM
12/25/20266:30 AM - 10:00 PM
12/31/20266:30 AM - 10:00 PM
1/1/20276:30 AM - 10:00 PM

Menu

1 menu · 78 items

Explore offerings from Chick-fil-A on Terminal E in East Boston, with popular breakfast, entrées, salads, and sides available at this location.

Chick-fil-A Menu

78 items

Reviews

3.1
27 reviews
5 stars
12
4 stars
2
3 stars
1
2 stars
0
1 star
12
  • TY
    theodore yoo
    Aug 11, 2026
    5.0
    this chick fli a is underrated staff were nice chicken biscuits were juicy hashbrowns are crispy and lemonade were cold only problem memu bored is broken so I need to enter the website
  • SB
    Saidon Bamba
    Aug 7, 2026
    1.0
    I’m extremely disappointed with the service I received today. I waited over 30 minutes for my food and eventually asked for a refund because I no longer wanted it. What made it worse was the manager’s completely unprofessional attitude—no apology, no explanation, and they simply threw the receipt at me. This is unacceptable customer service and not what I expect from Chick-fil-A. I expect this matter to be taken seriously. Zero star 👎🏿
  • ET
    Ebone Tucker
    Jul 28, 2026
    1.0
    As a company who is nationally known for their good customer service, the location in Terminal E has lost the plot and making the brand look awful. The manager , Jeffery if I’m not mistaken (short, round, Hispanic guy with the beard) needs to be put through manager training again as well as customer service training because it’s where he lacked terrible today. When a guest comes to you with an issue, (that is your fault), Acknowledge. Apologize and fix the issue! Instead I was met with nothing but attitude. Probably because I interrupted his lengthy conversation with some of the other airport employees. Only because I waited about 30 minutes for nuggets after waiting 10 in line and watched guests who arrived after me receive there orders. I was late to my boarding call. I guess I inconvenienced him. Such a sucky experience. Jowell was very pleasant though. Shoutout to him. Maybe he should take Jeffery’s position.
  • YW
    Yanyan Wang
    Jul 25, 2026
    1.0
    If zero stars were possible, that’s exactly what I would give this location. This was one of the worst customer service experiences I’ve had at any Chick-fil-A. As the staff were getting close to the end of their shift, they completely ignored the order of the line and started taking orders randomly instead of serving customers in the order they had been waiting. It created confusion and was extremely unfair to those of us who had been standing in line. What made the experience even worse was the employees arguing with each other in front of customers. When I questioned why people behind us were being served first, one employee confidently claimed that because we were not standing directly in front of her register when she opened it, she would simply take the order of whoever happened to be in front of her. That explanation makes no sense. Customers were already waiting in a single line and should have been served in the order they arrived, not based on which register happened to open. There was no organization, no professionalism, and certainly no friendly service. This experience was completely inconsistent with the level of customer service I normally expect from Chick-fil-A. I hope management seriously addresses the staff training and customer service at this location. I would not recommend this restaurant based on this experience.
  • RL
    Roman L
    Jul 24, 2026
    5.0
    I recently came to the Chick-fil-A in Terminal A. My experience was wonderful! The customer service was quick and accurate and the young lady who served me had a positive attitude!

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