Dunkin'

Reviews

• LB

  L B

  Sep 3, 2022
  5.0
  Convenient location
• MH

  Maria Holden

  Aug 25, 2022
  1.0
  What a joke! Unbelievably unprofessional staff...couldn't handle the volume. I counted 5 servers. Lines inside and out. I overheard one employee saying "Don't tell me what to do, I'm in charge!". as she walked in the back room...away from the lines. I was the 2nd in line at the counter. I was in the store for 20 minutes. Had to repeat my order several times....Large iced French vanilla w/2 Splenda and Xtra oat milk. I waited 10 minutes, and until 2 people who came after me got their orders, to complain that I didn't get my coffee. Had to repeat it 2 more times. The "in charge" person came over, picked up a coffee that was on the counter and shoved it in my face saying "It's right here!". I looked down and there was a very dark coffee with a small puddle of white down the bottom....no clue what it was, and no one called out what it was, so I said no one called it out. The "in charge" person looked at me and said "Pick it up and read it!". I'd prefer not to touch someone else's coffee, just as much as I wouldn't like someone else touching mine, but apparently, that's how the "in charge" person runs that Dunks. Because as I picked up my beverage, another server called out an order, and was told to "just leave it there" by a fellow employee. By that time, the store was PACKED!. Mary Lou's gets my business from here on out. No excuse for that behavior. Plenty of staff, just extremely poor management.

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