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McDonald's

3.4
(1,182 reviews)

Business Details

1460 Memorial Drive, Chicopee, MA
01020, United States
(413) 532-5128
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1460 Memorial Drive, Chicopee, MA
01020, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
SaturdayOpen 24 Hours
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1460 Memorial Drive in Chicopee, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
1,182 reviews
5 stars
386
4 stars
234
3 stars
233
2 stars
97
1 star
232
  • VH
    V H
    Aug 16, 2026
    1.0
    Longest line I have ever been in for fast food. No idea what is going on with this place. First and last time coming here.
  • DG
    Dawn Gentile
    Aug 14, 2026
    1.0
    If I could give less than one star for an overall rating I would. I ordered my food at the drive thru at 9pm. There were three cars in front of me. At 9:20 pm I decided to get out of line and leave because 20 minutes to wait for "fast food" (literally 1 hamburger and a medium order of fries) is way too long. This is exactly why I refuse to order through the app. I would have been stuck in that line for God knows how long. No thanks McDonald's!
  • CV
    Chris V
    Aug 9, 2026
    1.0
    THIS LOCATION NEEDS A COMPLETE MANAGEMENT OVERHAUL This was easily one of the worst fast-food experiences I’ve had. THIRTY MINUTES for a McDonald’s order. Not 10 minutes. Not 15. 30 MINUTES. And when I finally asked for an explanation, the manager couldn’t give me one. Then it somehow got even worse. I asked the manager for her name. SHE REFUSED TO IDENTIFY HERSELF. Seriously? If you’re going to wear a manager’s shirt, you should be prepared to actually MANAGE including answering legitimate customer questions, taking responsibility when your operation fails, and treating customers with basic professionalism. Instead, there was no explanation, no accountability, no sense of urgency, and apparently not even enough professionalism to tell a customer who was in charge. This location gives the impression that the hiring standard is simply “Can you show up?” Training, competence, communication, and customer service seem to be optional. Nobody expects a five-star dining experience at McDonald’s. But customers should reasonably expect their order to be prepared in a timely manner and management to be capable of addressing a problem when something goes wrong. 30 MINUTES. NO EXPLANATION. NO ACCOUNTABILITY. REFUSED TO GIVE HER NAME. That’s not customer service. That’s a management failure. The corporate office should seriously take a look at what is happening at this location, because whatever standards are supposed to be in place clearly aren’t making it through the front door. Do better. Train your people. Hold management accountable.
  • AA
    Ayzia
    Jul 31, 2026
    2.0
    I visit this mcd very often & I usually have no problem however, today I placed a mobile order at 5:06pm for drive thru while in the parking lot. Pulled up to the speaker, they had me pull up to window like usual. Girl at second window handed me my drinks and then proceeds to ask me what my order was. I told her and she had me park in spot number 1. 10 mins later another girl comes out to ask me what my order was. Very simple order. Happy meal & mcchicken meal deal. Another 20 mins goes by still nobody brought my order. I called the restaurant, girl on the phone said she’ll have it out in a few mins. No apology. Everybody just sounded irritated and miserable. They finally brought out my order, I said thank you, not even a “you’re welcome” back. Just handed me my order & walked away. I checked my bag & my child’s happy meal & of course, no sauce, but at least we got an expired apple pie that we didn’t order! Like I said before, I usually have no problems at this location, but the staff today were just rude!
  • IH
    Ivette Hernandez
    Jul 15, 2026
    2.0
    Well they do have some friendly people working there but there's others that are there just to get paid, also after 8pm prefer is not even worth it not even through drive tru it crazy the something ignored you and is not even nice, I belived they just want you leave and that it no hello our nothing, and above all that they give you attitude like really. But like I said there is some employees that are 1000% friendly and kind. You ak for thing fresh and they do it, there is a supposed manager there that is like very nasty he forgot to turn the mic off and I heard he said is not like they want just give what ever is there. I was very upset😡😞😡😞. Again is quantity not quality anymore sad.

Frequently Asked Questions About McDonald's

What are the usual opening hours for McDonald's Chicopee location?

McDonald's in Chicopee is open from 5:00 AM to 11:00 PM Monday through Sunday, with extended hours on Saturday staying open 24 hours.

Does this McDonald's offer delivery services, and when are delivery hours?

Yes, delivery is available from 5:00 AM to 2:00 AM Monday through Thursday and Sunday, and until 4:59 AM on Friday and Saturday.

Brand Certified Facts from McDonald's

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Certified August 30, 2026Yext Knowledge Graph
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