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McDonald's

2.1
(180 reviews)

Business Details

(508) 248-0517
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
Mass Tpke / I-90 East (Service Plaza), Charlton, MA
01508, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on Mass Tpke / I-90 East (Service Plaza) in Charlton, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

2.1
180 reviews
5 stars
34
4 stars
12
3 stars
10
2 stars
7
1 star
117
  • CM
    Courtney McNulty
    6 days ago
    1.0
    Ive never had such a difficult time ordering 2 simple meals. Ended up being charged $50 for nothing we actually said to them. Got a refund and left without food. Pretty sure no one there speaks English which certainly didnt help me, who doesnt speak spanish.... this is an English speaking country. Employees should have a certainly level of understanding that everyone here seemed to be lacking including the manager. Worst experience ever....
  • RM
    Rachel M
    Oct 24, 2026
    1.0
    Prices are inflated compared to other locations, including expensive areas like Manhattan
  • KI
    Kaison Ifill
    Sep 22, 2026
    1.0
    24 hours is plenty of time to get your business practices in order. If you’re advertising that you’re open, you should actually be open. Otherwise, that’s false advertising, or someone seriously needs to be held accountable. We showed up during your posted hours, only to find the place closed while a guy was sitting on his phone collecting a free paycheck. If you don’t care enough to run the business properly, just close down and save people the time and frustration. Do better.
  • YL
    YOYO LIN
    Sep 5, 2026
    1.0
    Subject: Formal Complaint Regarding Racial Discrimination at McDonald’s – Chaton Travel Plaza Eastbound, Massachusetts Dear Management, I am writing to file a formal complaint regarding an extremely disrespectful and upsetting experience I had with an employee working at the McDonald’s located at the Chaton Travel Plaza Eastbound in Massachusetts. The employee was a Hispanic woman whose name I believe was Oma or Onma. During my interaction with her, I felt that I was being treated differently because of my race/nationality. In particular, she repeatedly mentioned “China” in Spanish to her coworkers in what appeared to be a joking or mocking manner. Her coworkers then laughed together. I found this behavior humiliating and discriminatory. I was present and could clearly understand that China was being brought up in connection with me. I therefore asked her directly why she was treating me in a racially discriminatory manner, especially since she herself comes from a different racial/ethnic background. In response, she said, “I don’t care,” in front of other customers. Her response made the situation even more disrespectful and made me feel that my concerns were being deliberately dismissed. I believe every customer, regardless of race, ethnicity, or nationality, deserves to be treated with dignity and respect. Employees should not make jokes or comments about a customer's race or nationality, particularly in front of other customers and coworkers. I respectfully request that management: - Investigate this incident, including speaking with the employee and any coworkers or witnesses who were present. - Review any available. I am looking forward to hear you back ASAP!
  • TD
    Tina Duan
    Sep 4, 2026
    1.0
    The Price on their board is “ just for presentation’ The coffee showed $1.69, it actually charged me 3.09. The meal which is $10’39 has orange juice showing on the picture. but if I order orange juice, it’s going to cost me $12.39. It’s a Fraud. When I confront, the lady said “ It’s just for Presentation “

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Charlton Service Plaza Eastbound?

McDonald's at Charlton Service Plaza Eastbound is open 24/7 every day of the week.

Is the delivery service available at this McDonald's location?

Delivery service is currently not available at this location; the restaurant is closed for delivery every day.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified November 01, 2026Yext Knowledge Graph
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