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Dunkin' Zero
Brand Certified

Dunkin'

2.9
(120 reviews)

Business Details

5 Cambridgepark Dr, Cambridge, MA
02140, United States
(617) 491-6400
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Cambridge, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5 Cambridgepark Dr, Cambridge, MA
02140, United States

Hours

Monday5:00 AM - 8:00 PM
Tuesday5:00 AM - 8:00 PM
Wednesday5:00 AM - 8:00 PM
Thursday5:00 AM - 8:00 PM
Friday5:00 AM - 8:00 PM
Saturday5:30 AM - 8:00 PM
Sunday6:00 AM - 7:00 PM

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 5 Cambridgepark Dr in Cambridge, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

2.9
120 reviews
5 stars
43
4 stars
11
3 stars
10
2 stars
8
1 star
48
  • CL
    Cathryn Lawrence
    Jun 26, 2026
    1.0
    I would like to report a disappointing experience I had this morning at your location. The woman who took my order, who may have been the manager, was very rude and unprofessional. She was a blonde woman with a ponytail and glasses. I ordered a medium hot chocolate and requested an extra scoop of chocolate powder and some cinnamon in the cup before it was placed under the machine. I make this request because I prefer my hot chocolate thicker, and the machine's hot chocolate is usually too thin for my taste. Instead of simply accommodating the request or politely explaining if it could not be done, she began telling me how I should be drinking my hot chocolate, even though I was paying for the beverage and making a reasonable customization request. I then overheard her speaking to other employees in another language while looking in my direction, calling me an “American” whatever that meant. which made me feel as though I was being criticized or discussed inappropriately. While waiting for my breakfast sandwich, I asked another employee, who was wearing a hijab, for sugar packets. Rather than handing them to me courteously, she slammed them on the counter, which I found disrespectful and unprofessionally overall impression was that the negative attitude displayed by the first employee influenced the way I was treated by others. I did not appreciate the service I received, and I believe this type of behavior reflects poorly on the business. Customers should be treated with courtesy and respect, even when making simple customization requests I hope this feedback is taken seriously and used to improve customer service at this location.
  • MM
    Melissa
    Jun 9, 2026
    4.0
    Convenient to grab a cup of coffee when you are commuting every day
  • A
    Хади Мустафаева
    Jun 7, 2026
    1.0
    I ordered drinks online and received the wrong order. Instead of sparkling water, I was given lemonade. When I asked for it to be corrected, the staff argued with me and insisted the drink was made correctly. Rather than remaking the order, they simply poured sparkling water into the existing drink and gave it back to me. The cups were messy and covered with spilled liquid. Mistakes happen, but the way they were handled was unacceptable. Poor customer service, poor attention to detail, and no effort to fix the problem properly. I won’t be returning to this location.
  • MP
    Mariia Pohoretska
    May 5, 2026
    1.0
    I don’t eat donuts and don’t drink dunkin coffee only because I wasn’t born here and I am still adjusting to different taste buds. I prefer small batch roasted cafeterias and less sugar in my nutrition. But I’ve always paid respect to the history of Dunkin and people who adoring the place. But to what human nature when I felt a bit sneezed, not sick, neither fever, just small liquid from nose and I was lacking Kleenex, I was waiting two people to be served before asking the indian lady: can I ask you for a napkin? And the answer was: yes, only if you buy something? excuse me? Have you seen dunking at other than subway places? I work at Logan, you don’t need to buy to get a freaking napkin. And as a woman to a woman that was really upsetting to hear. It’s just one, one napkin that you guys have the recycled ones….
  • VB
    Vincent “Aziel” Blackthorne
    Apr 22, 2026
    1.0
    I had been visiting this location for the past month and would only order their $6 meal deal. Everything i had visted, 2/3 of the cashiers they staff would show obvious levels of annoyance to having customers, with one who even had vented her frustrations to a group of construction workers in front of me. I had given grace since I've been in their shoes but its EVERYDAY. Especially the "kiosk lady" others have mentioned.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Cambridge, MA?

Dunkin' in Cambridge is open from 5:00 AM to 8:30 PM Monday through Friday, 5:30 AM to 8:00 PM on Saturday, and 6:00 AM to 7:00 PM on Sunday.

Does Dunkin' in Cambridge offer delivery service?

No, this Dunkin' location does not offer delivery service but does have options for curbside pickup.

Brand Certified Facts from Dunkin'

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Certified July 05, 2026Yext Knowledge Graph
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