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Dunkin' Zero
Brand Certified

Dunkin'

3.7
(415 reviews)

Business Details

517 Concord Ave, Cambridge, MA
02138, United States
(617) 491-6414
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Cambridge, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
517 Concord Ave, Cambridge, MA
02138, United States

Hours

Monday4:00 AM - 12:00 AM
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
Sunday12:00 AM - 8:00 PM

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 517 Concord Ave in Cambridge, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

3.7
415 reviews
5 stars
197
4 stars
74
3 stars
50
2 stars
22
1 star
72
  • CG
    Clari Giandana
    6 days ago
    1.0
    September 27, 2026 — Extremely disappointing experience. I placed and paid for an order at the self-service kiosk for two donuts and a juice. Only after the payment went through, I was told that they had no donuts available. They offered me other products instead, but I did not want them, so I simply asked for a refund for the items they could not provide. To my surprise, the staff told me they were unable to refund me and that I would have to go online and figure out how to request my money back myself. I had already paid for products the store did not have, yet somehow resolving the issue became my responsibility. I later contacted Dunkin by email regarding the refund and never received a response. This is completely unacceptable customer service. If a store sells an item through its kiosk that is unavailable, the customer should be refunded immediately — not sent away to chase the company online for their own money. The lack of any response afterward made the experience even worse. Taking payment for unavailable products, refusing to refund the customer at the store, and then ignoring the complaint afterward is an embarrassing way to handle customer service. I would absolutely not recommend this location based on how this situation was handled.
  • LS
    Leah Smith
    Sep 1, 2026
    1.0
    They keep the bathrooms locked. So by the time you get your beverage and make your way to the restroom you realize they are locked and the only way to get an employee to unlock it for you is to stand in line for another 10 minutes. Their staff didnt know what i was talking about when I ordered a pumpkin pie chiller and they didnt have some items usually sold at dunks like the cheese twists.
  • HS
    Hafejabibi Shaikh
    Aug 28, 2026
    5.0
    The employees at this Dunkin are friendly. They get the orders right and manage busy lines efficiently. A welcoming Dunkin.
  • DA
    Dayana Alicea-Lorenzo
    Aug 20, 2026
    1.0
    This is the most unprofessional Dunkin’ Donuts I have ever been in my life. I walked in with my husband and it was totally empty. The drive through was full. However when I walked in and stood in front of the counter to order there were 5 employees working and not one of them make eye contact with us let alone ask us if we were ready to order or if they could help us. So we walked out and even when we were walking out no one of them said anything to us. This is so sad.
  • NH
    Nazani Hamzayeva
    Aug 11, 2026
    5.0
    I tried this drink and I absolutely LOVED it! It was so refreshing and perfect for a hot day. They told me they didn’t have soda, but the gentleman helping me suggested a few different ways he could make it instead. I chose to have it made with black tea mixed with peach, and WOW — I honestly couldn’t believe how good it tasted! It was absolutely amazing. The gentleman who helped me looked to be in his 40s or older, but unfortunately I didn’t catch his name. He was incredibly kind and helpful, and I really appreciate him taking the time to suggest something different for me. I normally don’t go to Dunkin’ very often, but I loved this drink SO much that I even took a picture of it so I can show it next time and ask them to make the same thing for me. I really hope I can get the exact same taste again! Thank you so much! I seriously loved it — 10/10! ❤️

Brand Certified Facts from Dunkin'

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Certified October 04, 2026Yext Knowledge Graph
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