Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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Came here around midnight one saturday to find the drive thru closed. I already placed a mobile order and saw others at the window, so I went to see what was up. Turns out a bunch of late shift employees either never showed up or left, and it was down to one employee and one manager. Even so, they were incredibly polite and assured me if I ordered, I’d get my food. I had a good time hanging out in the drive thru talking to other customers, and when I got my food it was still hot and fresh. Huge thank you to Michelle and Diva for pushing through what I’m sure was a super difficult situation and being absolute professionals!
GH
Gemma Hoynes
May 11, 2026
4.0
Clean, good food, quick service but the tables could be kept a little cleaner.
IC
Isabelle Coleman
May 6, 2026
1.0
No answer at 610am when they are suppose to be open at 5am. Someone was in there, but did not answer for multiple people trying to make an order Very unfortunate and inconvenient. I was wasted a lot of time.
CB
Chris Berry
May 4, 2026
1.0
Look, I’m not really one to complain, genuinely. I’ve worked fast food and plenty of food service jobs, I get it, it sucks. But I cannot even begin to recall the number of times that this McDonald’s has messed up my order. Plenty of “cancelled orders” and missing or just wrong items, and that’s just on the online ordering side. I’ve also ordered in person and through the drive thru. Messed up orders there too, zero acknowledgement when picking up an order. Like, again I get it, customer service sucks, but wouldn’t you want to ask me which order is mine so I leave your building? I end up standing there looking like an idiot waiting for someone to finally turn around, even after I ask if that’s my order sitting up top (it always is, I can read the side of the bag). This happens ever. Single. Time. I wish I was exaggerating. The food is often cold too, which isn’t something I would complain about if the correct food was there in the first place. I have a microwave, I can heat it up. I feel like I’ve tried to be so understanding and respectful and receive absolutely nothing back. Sometimes even worse than nothing, I don’t get all my food which is just free money to McDonald’s. Yeah just had to get my thoughts out there on the very small chance that this changes anything about the way stuff is done (it won’t but a guy can hope)
AA
Ariel
Apr 27, 2026
1.0
Dirty and very nasty on the inside. I was able to order my food, but was later told that they were out of pancakes, eggs, and sausage. I will not be back
What are the regular business hours of McDonald's at 360 Western Ave, Brighton, MA?
McDonald's is open daily from 5:00 AM to 11:00 PM.
Is McDonald's at this location open for delivery, and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 3:00 AM.
Does this McDonald's have a drive-through service, and when is it open?
Yes, the drive-through is open daily from 5:00 AM to 3:00 AM.
What types of payment methods are accepted at McDonald's on Western Ave?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Can I order McDonald's through their mobile app?
Yes, you can order using the McDonald's app available for iOS and Android.
What services does McDonald's offer at this Brighton location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What nearby coffee shops can I visit before or after dining at McDonald's?
Nearby coffee shops include Starbucks, perfect for grabbing coffee or a smoothie alongside your visit.
Are there any groceries or pharmacies near McDonald's at 360 Western Ave?
Yes, Star Market is nearby, offering pharmacy and retail shopping opportunities conveniently close to McDonald's.
What recreational or fitness centers are near McDonald's that customers might enjoy?
Nearby amenities include Fitness and Fuel gym and the Skating Club of Boston for recreation and sports activities.
Where can I find banking or ATM services near McDonald's?
There are several banking options nearby including Bank of America ATM, Citizens Bank, and Century Bank for all your financial needs.
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