Chipotle Mexican Grill

Reviews

• JG

  Jean Goncalves

  6 days ago
  1.0
  This is my third time visiting this location, and all three experiences have been negative. I came in on a Friday night around 7 PM, only to be told they were no longer accepting customers because they were “too backed up with online orders.” Absolutely ridiculous. It’s a Friday night at 7 PM, a typical dinner rush, and instead of managing their orders properly, they’re turning away customers who actually show up in person. Online orders shouldn’t come at the expense of in-store customers. After three disappointing experiences, I won’t be returning to this location.
• MH

  Megan Harden

  Oct 6, 2026
  1.0
  Trying to get in contact with the store for any help or question or concerns is impossible. It is all automated and will not connect you to a manger or employee for actual help.
• JM

  James Malcolm

  Oct 5, 2026
  1.0
  Don’t go here unless you want to hang around uncomfortably for over 15 minutes past when your food was supposed to be ready to pick up, not be acknowledged at all, and then ask about it only to find that it was sitting held hostage by the drive-thru window for no reason. Zero point to mobile ordering or the mobile pick-up shelf if they aren’t going to use it. Horrible.
• TS

  Thomas Schneider

  Sep 19, 2026
  1.0
  Listen to the bad reviews where is the manager of this location for the night shift your staff sucks you physically have to go in and get your food otherwise you totally get screwed extra chicken is an not much chicken barely get any fajita vegetables also missing either cheese or sour cream and the order is usually wrong.. I wouldn't complain but this has happened way more than once my extra chicken bowl feels like a handful of rice with some cheese pathetic you're supposed to get what you paid for if this was the 80s somebody's ass would be fired unfortunately nobody will talk to the staff again listen to the reviews this place sucks Saturday September 19 2026 around 730 pm
• MH

  mary herrera

  Sep 19, 2026
  1.0
  Whatever it is they are serving on the steam table was dried out. The reried beans were dried out flakes of?????. The young woman at the steam table was really busy with her phone and became annoyed with me asking about the ordering process (my first and last visit to any Chipolte) indicated she did speak english well enough to understand me... No problem hija hablo español, and then she became downright angry with me. I eat at the Subway next door regularly, have been for about ten years. I really thought Chipolte was going to hurt them, but they have become busier with other disappointed potential Chipolte customers. Subway cold cuts are not the greatest to begin with, but the three full staff do take pride in what they do, they know the names and orders of all thier regular customers. They enjoy new customers and feel really good about themselves when they become repete customers when they tealize how important it is to the full time staff that thier hard work is appreciated. Best case outcome for Chipolte is they become a loss leader for Pearl Street Subway.