Dunkin'

Reviews

• MA

  Maddy Allen

  Jan 9, 2026
  5.0
  This is the most consistent Dunkin I’ve been to and the staff are always friendly! Props to them!
• BS

  Barb Shimechero

  Jul 3, 2023
  3.0
  No seating area
• EI

  Eman Ibrahim

  May 30, 2023
  1.0
  It is very unfortunate that I have to write this review as I do understand that the woman who is there most of the time (the manager?), probably works long and hard to keep this place going. Unfortunately though... as much time as she spends there she has not learned to properly key in orders. I corrected her multiple times as she was ringing me up. This happens for almost every order every time I come here. She has also become very loud with people and seems to find it okay to disrespect her fellow employees. She is always yelling at them and or insulting them in front of customers. It is not right. I think this is why turnover is so high at this location. I have also seen instances where she is rude with customers as well (I know this is the city-- but come on). I am not sure where upper management is in this situation because they desperately need to come oversee what is happening here. This location is visited constantly by MGH staff and patients as well as the other surrounding businesses and it is not ok that -- as someone else stated -- we are playing Russian roulette when it comes to getting our orders right. The manager(?) needs retraining on the system and retraining on leading/management. I feel so bad for the employees who are constantly humiliated in front of customers like this is a comedy house. Customer service is 50% there though (sometimes we get free donuts!) but that is not enough.
• MO

  Meagan O'Brien

  Sep 30, 2022
  3.0
  Very quick mobile order, but the food had a faint gas flavor unfortunately.

Frequently Asked Questions About Dunkin'