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Dunkin' Zero
Brand Certified

Dunkin'

3.4
(130 reviews)

Business Details

16 Kneeland St, Boston, MA
02111, United States
(617) 695-0546
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Boston, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
16 Kneeland St, Boston, MA
02111, United States

Hours

Monday6:00 AM - 7:00 PM
Tuesday6:00 AM - 7:00 PM
Wednesday6:00 AM - 7:00 PM
Thursday6:00 AM - 7:00 PM
Friday6:00 AM - 7:00 PM
Saturday6:00 AM - 7:00 PM
Sunday6:00 AM - 7:00 PM

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 16 Kneeland St in Boston, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

3.4
130 reviews
5 stars
53
4 stars
20
3 stars
16
2 stars
10
1 star
31
  • LL
    Leon Li
    4 days ago
    1.0
    I stopped by this Dunkin at around 7:30 AM today and ordered a large iced coffee with extra vanilla syrup. I watched the employee make my drink, and all I saw was ice and coffee being added. Since I didn’t see any vanilla syrup, I specifically asked if they had added it. The employee looked at me and said yes. After I left and took a sip, it was obvious there was no vanilla syrup at all. The coffee wasn’t sweet in the slightest. Everyone can make mistakes, and I actually gave the employee a chance to fix it by asking before I left. Instead of checking or remaking the drink, he chose to lie. That’s what made this experience so disappointing. I expect better customer service and honesty.
  • EX
    Eric Xu
    May 20, 2026
    1.0
    Worst Dunkin I’ve ever seen. The person that served me was rude and did not seem like they had a good day or whatsoever. I ordered a large ice coffee and it tasted horrible and my plain bagel toasted with cream cheese was burnt. I’ve worked at a Dunkin before and I don’t even know how can you burnt a bagel
  • ML
    Maleza Pilgrim Lopresti
    Apr 5, 2026
    1.0
    My husband n I came in purchased drinks sat down to drink them. It was around 6pm. It was Easter & raining he went to get truck while I waited at 6;30 the woman came out from behind counter to tell me she had to clean floors where I was sitting I asked if I could move to other seat and she insisted she had to clean. I asked her what time she closed she said 7pm but kindve kicked me out!! It was crude n unreal honestly. The music was sooo loud I couldn’t even hear the kid behind the counter give me the address so my husband could pick me up! Worst part is we came from out of State. Won’t be going there again
  • JC
    Joe Costello
    Mar 29, 2026
    1.0
    Couldn't or wouldn't do the banana latte hot. Already got it hot from two other dunkins this weekend. Didn't understand the disconnect.
  • HH
    Haya
    Apr 21, 2023
    1.0
    Ice cappuccino with half cup foam. Love it!

Brand Certified Facts from Dunkin'

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Certified July 05, 2026Yext Knowledge Graph
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