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CAVA

4.4
(1,202 reviews)

Business Details

(617) 286-8927
https://cava.com/locations/back-bay-ma

About

Mediterranean RestaurantCAVA
CAVA is a fast-casual Mediterranean restaurant serving feel-good food with customizable greens + grains bowls, salads, and pitas.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

CAVA
669 Boylston Street, Boston, MA
02116, United States

Hours

Monday10:30 AM - 11:00 PM
Tuesday10:30 AM - 11:00 PM
Wednesday10:30 AM - 11:00 PM
Thursday10:30 AM - 11:00 PM
Friday10:30 AM - 11:00 PM
Saturday10:30 AM - 11:00 PM
Sunday10:30 AM - 11:00 PM
12/24/202610:30 AM - 11:00 PM
12/25/202610:30 AM - 11:00 PM

Reviews

4.4
1,202 reviews
5 stars
865
4 stars
144
3 stars
53
2 stars
41
1 star
99
  • MS
    Mersedeh Sefidi
    Aug 12, 2026
    1.0
    Very rude customer service. The employees had very harsh attitudes. We wanted to make a change to our order and they outwardly refused.
  • DD
    Daph
    Aug 7, 2026
    1.0
    Customer service at this location was extremely disappointing. I was initially served the wrong meat, and I was willing to just deal with it and eat what I was given. However, I then realized that the rice I was served was undercooked. When I brought the issue with the rice to the cashier, I overheard the cook respond in Spanish, “What am I supposed to do about it?” I then mentioned that I had also originally been given the wrong meat. The cook responded in Spanish, “They probably just wanted their meat changed.” I immediately responded because I understood exactly what was being said. I explained that I had already been willing to keep the wrong meat and only spoke up because the rice was undercooked. Instead of simply correcting the order, the cook made unnecessary comments and made it seem as though I was just trying to get my food changed. This was completely unprofessional and made the entire experience uncomfortable. A business that relies on customers choosing to come back should take customer service seriously. Mistakes happen, and I understand that, but the way a customer is treated when bringing up a legitimate issue makes all the difference. I should not be made to feel like I am being difficult or dishonest simply for pointing out that my order was incorrect and the food was not properly cooked.
  • AY
    Anila Yadavalli
    Aug 5, 2026
    1.0
    I had a horrible experience. I asked for a falafel crunch bowl with no lettuce due to the cyclospora outbreak. The employee made one with lettuce so when I asked her to remake it, she went to the back and slapped together a subpar bowl, skimped on all the ingredients. Such a negative attitude for her own mistake.
  • JK
    Justin Keenan
    Aug 4, 2026
    4.0
    Besides one the employees sitting at the table yelling at the top of her lungs in Spanish I almost enjoyed my experience here lol, food and inside service was amazing othe than that.
  • LB
    Llama Beam
    Jul 29, 2026
    3.0
    Refreshing and energizing juices and tea (better than panera bread)! Nice protein variety from lamb to chicken to the latest addition of salmon. This chain is a nice lunch pick for Too Good to Go. It'd be cool if this syncs up with the Cava app since you still pay, albeit discounted.This location will hand you a bowl, you dont get to pick. The guy in front of me got a salmon bowl and I got falafel. The Broccoli was very salty. Good study spot as there are charging outlets and wifi. Window seating is also cool.

Brand Certified Facts from CAVA

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Certified August 23, 2026Yext Knowledge Graph
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