⭐☆☆☆☆
Absolutely terrible customer service. Jarlissa A. was incredibly rude and wouldn’t even acknowledge us when we spoke to her. I have honestly never had someone look me directly in the face and refuse to respond when I was speaking to them. It was one of the most unprofessional interactions I’ve ever had at a restaurant.
To make matters worse, our order was wrong multiple times. My quesadilla was served cold, with the shredded cheese still cold and unmelted inside. When I asked if it could simply be heated up, they refused.
Between the poor attitude, lack of basic customer service, repeated order mistakes, and being served cold food, this was one of the worst Taco Bell experiences I’ve ever had. I won’t be returning to this location, and I certainly can’t recommend it to anyone else.
CE
Cati Eppinette
Jun 23, 2026
The girl at the window asked if I was picking up a model order after I told her no and paid for my order they still gave me the model order still I'm 34 weeks pregnant and couldn't even eat what was in the bag very disappointed 😞 especially when my husband took it back up there and the girl at the window argued with my husband saying the order was right they just put the wrong sticker on the bag but what I ordered was completely different than what they put in the bag 🤦🏻♀️
JS
Johnny Smith
Jun 22, 2026
Proved to be the WORST fast food location in West Monroe, La. and possibly all of NELA. Really needs new workers and better management at this location.
BB
BRICE BLAKELY
Jun 18, 2026
Good timing going food. An OK staff But if I say, I do not want sour cream, that doesn’t mean, put it in a small container and still place it in the bag that’s not the bad part …you cover the small container with a bunch of sour cream and stick it in the bag. How did that sit right with you? and y’all not even busy
RB
Ryan Brodnax
Jun 5, 2026
I want to start by saying that the 2 ladies working the drive-thru window were very friendly and seemed to be doing their job very well. The good service stops in the kitchen. Whoever is working the kitchen tonight needs to work for Down The Road Tacos because it is quite apparent that either they can't read or they just dont care to. In my order was a simple bean burrito no onion. It needed beans cheese and sauce. As I ate my burrito it started out as beans and cheese then at the end it was rice and onion. I HATE onion so I had to throw half of my burrito away. Then I started on my Cheesy Gordita Crunch that I ordered no lettuce because I hate lettuce. What I got was a hard taco with lettuce wrapped in flatbread. No spicy ranch, just meat, cheese and lettuce. My girlfriend ordered a CHICKEN quesadilla light sauce extra cheese. What did she get? A steak quesadilla made regular. Someone needs to get control of this location and I will not be back!