At Papa Johns Pizza in New Orleans, LA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best New Orleans pizza for any occasion. Call us for pizza delivery in New Orleans or stop by 1522 Allen Toussaint Blvd for carryout to order the best pizza in New Orleans, along with breadsticks, wings, and more!
Ordered a large The Works with wings and a drink but got a medium pepperoni pizza. Order was delivered at 12:30 pm and I've been calling to get them to correct their mistake for over 2 hours now. No one picks up the phone and I still do not have what I paid for.
It was so easy to place the order, but I can't believe it's been over 2 hours and I still can't get anyone to fix my order. Definitely NOT worth the wait!
***UPDATE***
It's been over 3 hours since I received the incorrect order and have been trying to get a hold of the store. Finally got a call back from the "manager" who said she was checking if I got my order. I explained I did not receive what I ordered and have been trying to get a hold of the store for over 3 hours. She said they're having phone trouble, but she just wanted to check that I got my order. I reiterated that I did not receive what I ordered, and her exact words, "oh well, you got a refund, sorry about that" then the line went dead.
If that is the manager's level of customer service, I can't imagine the rest of the store. Much less the care, if any, they put into making the food we pay for.
I changed from 2 to 1 star. Very poor ability to take responsibility for their mistakes, and no consideration or concern whatsoever for their customers.
II
ItsJayJasmine
Mar 23, 2026
4.0
“Better Get You Some”
Read Time: 2-5 mins
Greetings fellow pizza lovers! How did I know you are a fellow pizza lover, because you landed here on my review. Welcome to another delicious conversation. Unlike many of my other reviews this one is unique. Why? Because it doesn’t include a backstory, just straight to the point. Well straight to the point-ish, since I included this little intro spill. Anyways let’s get into the nitty-gritty.
The Nitty
I decided to give Papa John’s a try, to see if their slogan lives up to par. “Better Ingredients, Better Pizza. This is what they boldly advertise. I am usually a local pizza spot type of girl or I make my pizza at home. These two things coupled together allow me to be somewhat familiar with good ingredients and good pizza. So I think this qualifies me as a fair judge of a good pizza.
The Gritty
I ordered a custom veggie pizza, well done. Hey don’t judge me on the well done. I like my crust crispy. The pizza was delicious. The veggies were indeed fresh and the cheese was gooey and great. With this order I chose delivery and it legitimately came piping hot to my front door. Granted, I don’t live that far from the location;However, I still have to give Papa Johns their props on an awesome delivery.
My Advice
“Better Get You Some!”
Random Question
Who remembers pizza parties as a kid? I do, but I really wish they would have included Papa John’s.
CK
CRAWFISH KING
Feb 24, 2026
1.0
i’m sorry but the customer service there is ridiculous. The pizza has rarely come as i ordered. it’s pizza for christ sake. ordering a pizza over the phone with them takes almost 20min. and it’s like 50/50 chance you’ll get wha you ordered. anyways there’s lots of shitty pizza in NOLApick somewhere else lol
RJ
Ricky Smith Jr
Feb 22, 2026
5.0
The location is great bring more business in area.
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