Crafty Crab is a popular, lively casual dining chain specializing in Southern-style Cajun seafood boils, offering a variety of fresh crab, crawfish, lobster, and shrimp, often tossed in signature sauces. We are known for messy, hand-held dining experiences featuring homemade seasonings, and a nautical-themed, family-friendly atmosphere. We are seafood franchise moving a first store in New Orleans. Serving signature seafood Boils, The core of the menu, featuring customizable seafood (Snow crab, King crab, Crawfish, Shrimp, Clams, Mussels) with sauces like Cajun, Garlic Butter, Lemon Pepper, or "Boom" (a mix of all three). Offering Charbroiled oyster, Po-boys, and Fried foods.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.