Chick-fil-A

Reviews

• MH

  Michelle Hughart

  2 days ago
  3.0
  I love how it was close to the hotel where we stayed. It was within walking distance. Food was excellent. Service ordering your food was great. After we ate, we tried to get a refill and my husband just stood there at the front counter waiting to be helped and the workers saw him there but didn't engage into seeking what he needed. He even asked one of the workers if they did refills, and they responded yes; however, he didn't even fill the drinks. He would rather fill the orders coming on a screen. It only takes a few seconds for a refill. Needless to say, get a large cup if you don't want refills. They are not good in the service of refilling your drinks.
• FL

  FTM LOGISTICS LLC

  2 days ago
  1.0
  I specifically ordered a curb side order an I had to go inside to get my food because the young black guy came outside a didn’t bring my food. I have a hernia an if ppl make curbside orders, it’s for a reason.
• DJ

  Dustin Jackson

  May 9, 2026
  1.0
  Absolutely unacceptable experience at the Downtown New Orleans Chick-fil-A location, and this issue seriously needs corporate attention. As an Uber Eats delivery driver, I have repeatedly witnessed this location fail to follow proper delivery verification protocols, and it finally directly affected me today. An employee handed my assigned delivery order to a random person because they were not properly paying attention or verifying the pickup correctly. The driver was never asked to fully confirm or swipe the order before leaving with the food. That is one of the most basic and important procedures for preventing stolen or misassigned deliveries, yet this location consistently ignores it. This is not an isolated incident. It has become a pattern at this store. Legitimate drivers are the ones who suffer when employees fail to enforce pickup procedures because we are then blamed for delays, missing orders, or canceled deliveries that were caused by the restaurant’s negligence. Customers are also negatively impacted because their food ends up in the wrong hands. There needs to be immediate retraining and stronger management oversight at this location. Employees should be requiring every delivery driver to fully confirm and swipe the order in front of staff before releasing any food. No exceptions. This protects the restaurant, the customer, and the drivers doing honest work. I will also be escalating this matter to Chick-fil-A Corporate because this ongoing lack of attention and accountability is unacceptable for a company that normally prides itself on operational excellence and customer service. I truly hope leadership takes this seriously and fixes the issue before it continues happening to more drivers and customers.
• MK

  Megan Kirn

  Apr 28, 2026
  1.0
  Ordered delivery from here 2x. First time, even though handoff was selected it was left outside with ZERO notice from deliverer. Everything was inedible by the time I realized it had been delivered. Second time the fries were half empty, no sauces included and the drink was watered down. Will never use chick fil a delivery again.
• JJ

  James

  Apr 28, 2026
  1.0
  I did a doordash order they did not have the southwestern salad they replaced it with a Cobb salad there is a difference in the price and they didn't even refund my money on it they did not send a spoon for the soup

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