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Dairy Queen Grill & Chill

3.8
(1,038 reviews)

Business Details

3921 Nelson Rd, Lake Charles, LA
70605-2415, United States
(337) 564-5293
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
3921 Nelson Rd, Lake Charles, LA
70605-2415, United States

Hours

Monday10:00 AM - 10:30 PM
Tuesday10:00 AM - 10:30 PM
Wednesday10:00 AM - 10:30 PM
Thursday10:00 AM - 10:30 PM
Friday10:00 AM - 11:00 PM
Saturday10:00 AM - 11:00 PM
Sunday10:00 AM - 10:30 PM

Menu

1 menu · 119 items

Explore offerings from Dairy Queen Grill & Chill on 3921 Nelson Rd in Lake Charles, with popular children's miracle network donation, blizzard® treats, $6.99 4-piece chicken strip baskets, and $3 small dq® coffee coolers available at this location.

Menu

119 items

Reviews

3.8
1,038 reviews
5 stars
506
4 stars
188
3 stars
128
2 stars
59
1 star
157
  • FS
    Faith N Sobriety
    Aug 26, 2026
    1.0
    After ordering two Blizzards through the drive-thru, I was asked to wait in the parking lot. When the employee eventually brought them out, both Blizzards were already melted, and they spilled as they were being handed to me. I’m not sure if the employee who delivered them was the one who prepared them, but he did apologize and cleaned the spilled ice cream off my car with napkins. While I appreciate the apology, the overall experience was completely unacceptable. Being asked to wait only to receive melted Blizzards that spilled onto my car is not the level of service I expect. I genuinely believe that this location is in need of new management. Unfortunately, I will not be returning this location.
  • SB
    Sydney Boquette
    Aug 23, 2026
    2.0
    I am so sad. I am writing this from your parking lot. We did drive through and placed our order at 10:26 pm. We waiting & received our ice cream at 10:57 pm. WOW that was a long time. The guy couldn’t flip my blizzard because it was melted milk by the time I got it, fortunately for my boyfriend his looked awesome. I didn’t like my melted ice cream because it grosses me out to drink milk from a spoon. He graciously said I could have his, I had to pretend to like his ice cream because he was kind enough to trade for my melted ice cream. He spent $13 dollars on us & we are both sad & will never get that 30 min of our life back. I gave u 2 stars because I don’t want u to pay ur employees less, because of all the bad reviews you get. They were nice to us, I didn’t ask them to remake it because they are clearly understaffed since it took 30 min to make 2 ice creams. I’d say “do better” but I’m not coming back.
  • RD
    Rita Dautriel
    Aug 16, 2026
    2.0
    Ordered from Dairy Queen they did the order wrong doordash did the delivery and its not there fault but the no onion rings and no white gravy. Sad the order wasnt even a large order
  • JS
    Janice Sizemore
    Aug 8, 2026
    1.0
    Staff was rude and more worried about talking to each other and being on their phones. Was told one time and then that wait time came and went with ZERO updates. This is by far the absolute WORST Dairy Queen I have ever been too. Staff was not concerned about the fact their rest room toilet was filled with paper towels (photo included) will not be back to this location any time soon. Wish I could give ZERO STARS!!
  • AP
    Abigail Pettefer
    Aug 5, 2026
    1.0
    I have low expectation for Dairy Queen, but this was truly a terrible experience. Several workers walked past the register before one finally took our order. And then she proceeded to LOOK AT HER PHONE while taking our order. I got my food in a reasonable time and then waited over 30 minutes for my fiancé’s food to come out. Eventually we went up to the counter (where no one helped us for ten minutes) and it turned out his food had been sitting on the counter and the workers simply decided not to bring it to us. And the cherry on top is that they said they were out of ice cream so we couldn’t order any blizzards. If I could give this place a 0 star rating I would.

Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Lake Charles?

Dairy Queen Grill & Chill is open from 10:00 AM to 10:30 PM on Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.

Is Dairy Queen Grill & Chill in Lake Charles open on major holidays?

This location is closed on certain holidays including November 27, December 24, and December 25, 2025.

Brand Certified Facts from Dairy Queen Grill & Chill

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Certified August 30, 2026Yext Knowledge Graph
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