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McDonald's

3.5
(1,071 reviews)

Business Details

1309 W Esplanade Ave, Kenner, LA
70065, United States
(504) 465-0645
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1309 W Esplanade Ave, Kenner, LA
70065, United States

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday6:00 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
Sunday6:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1309 W Esplanade Ave in Kenner, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.5
1,071 reviews
5 stars
390
4 stars
195
3 stars
200
2 stars
85
1 star
201
  • BB
    BN
    Jun 20, 2026
    3.0
    The food quality at this location remains consistent and good. However, I’ve found the recent changes to the dining experience a bit disappointing. The removal of the self-serve drink station makes getting a refill difficult, and the current interior design feels quite sterile and lacks the warmth of a traditional dining area. Additionally, the transition to kiosk-only ordering has made the experience feel purely transactional; I miss the friendly, personal element of the service. I hope to see some of these elements reconsidered to make the space more welcoming.
  • CP
    christopher perez
    Jun 4, 2026
    1.0
    Asked for 1 sauce at the second window and the guy said 30cents I told him to ring me up and he said he wasn't allowed to Lol he then proceeded to say i had to go through the drive through again to order 1 30 cent sauce
  • SD
    Stephanie Durant
    May 29, 2026
    4.0
    The McDonald's in kenner West Esplanade has excellent service. Once I forgot my wallet and the girl paid for me and said pay it forward. I was so surprised!!
  • ES
    Eizabeth Sanchez
    May 24, 2026
    1.0
    Honestly, the new ordering system at McDonald’s is terrible. Everything is done on the screens now, and there’s barely anyone up front to help customers. The whole ‘grab a number and we’ll bring your food to you’ idea for inside dining is pointless because they either can’t find you or seem annoyed when they have to. On top of that, customers can’t refill their own drinks anymore. If you need a refill, you have to stand at the counter for 10+ minutes waiting for someone to acknowledge you, and when they finally do, the employees are rude about it. The food is usually fine, but the customer service and new system make the whole experience frustrating and inconvenient.
  • RC
    Rex Cango
    May 5, 2026
    1.0
    Ordered a chicken snack wrap with no cheese lettuce or ranch at the kiosk. When I get home and open the wrap, theres literally nothing on it..not even chicken. Just an empty tortilla wrap. Thats absolutely absurd lol. Also, I ordered 2 apple pies. They had a sticker on them that said "enjoy by 3:55 pm". It was 8:12pm when I got them. Needless to say they were disgusting. I live right by this mcdonalds, and go there multiple times a week. But I think this was the last straw for me. This was my only meal for the entire day, and it ended up being just a literal tortilla wrap with nothing on it, and 4 hour old apple pies. And ofcourse they dont give receipts. The kiosk is literally always out of paper. All I have is that paper with the barcode on it that they stick on the bag. I absolutely want my money back. And yes I reached out and opened a ticket. Haven't heard anything back yet. EDIT: so I got an email regarding the situation, no offer of refund. Just basically said theyll do better. Im not happy with literally being robbed. I opened up another ticket using the case number. Im not letting it go since things lime this have happened numerous times at this mcdonalds. They robbed me of probably over $100 at this point.

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