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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Ordered a chicken snack wrap with no cheese lettuce or ranch at the kiosk. When I get home and open the wrap, theres literally nothing on it..not even chicken. Just an empty tortilla wrap. Thats absolutely absurd lol. Also, I ordered 2 apple pies. They had a sticker on them that said "enjoy by 3:55 pm". It was 8:12pm when I got them. Needless to say they were disgusting. I live right by this mcdonalds, and go there multiple times a week. But I think this was the last straw for me. This was my only meal for the entire day, and it ended up being just a literal tortilla wrap with nothing on it, and 4 hour old apple pies. And ofcourse they dont give receipts. The kiosk is literally always out of paper. All I have is that paper with the barcode on it that they stick on the bag. I absolutely want my money back. And yes I reached out and opened a ticket. Haven't heard anything back yet.
EDIT: so I got an email regarding the situation, no offer of refund. Just basically said theyll do better. Im not happy with literally being robbed. I opened up another ticket using the case number. Im not letting it go since things lime this have happened numerous times at this mcdonalds. They robbed me of probably over $100 at this point.
A2
AlmightyFlirt 252
Apr 4, 2026
1.0
It’s really zero stars for me. Straight trash — like y’all just refuse to get it right. I pull up to the drive-thru, place my order, and by the time I get to the window I’m questioning if I was supposed to be taking the order instead of them, because they still don’t know what I asked for.
Then I order an Oreo McFlurry — and mind you, it’s like $4 now, but whatever — and they hand me a cup of plain vanilla ice cream with a light sprinkle of Oreos sitting on top like it’s decoration. No blending, no effort, just vibes. One scoop in and the Oreos already gone. Like be serious 😭
SY
Sherri Young
Mar 9, 2026
5.0
Did Airways Hot and Fresh. Even Even i don't ask for it.
Thnx
KR
Kenny Rittler
Mar 8, 2026
2.0
Shake machine down again! Either get working equipment or remove items from menu. Shake machine is NEVER OPERATIONAL
PP
Pat Pentes
Dec 29, 2025
1.0
Terrible. Never gets your order right
Why do they seem to always substitute quarter pounder with chicken nuggets
Had 2 quarter pounder. Did not even get 1
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