Jimmy John's

Reviews

• JM

  Jonas Moise

  3 days ago
  1.0
  Stopped in and ordered 2 giant sandwiches for my pregnant wife and I. I get home and realize they gave 2 completely different t sandwiches. I called and was reassured by a male manager that they have put the full amount refund on my phone number attached to my account. I try to go in again only to be told that they have nothing on file and that there is nothing to do to help me. When asked for store identification number was told that there is none. I am not even the type to leave reviews but this double blunder has really irritated me especially since I have to drive 25 minutes and cross over a bridge just to get to this location. Very dissatisfied and disappointed.
• CC

  Charles

  May 29, 2026
  5.0
  Good food. Quiet atmosphere. Friendly staff.
• LL

  Lucas LeCompte

  Apr 17, 2026
  5.0
  James johns is good. Workers are really good.
• NN

  Nico

  Feb 19, 2026
  5.0
  Gave me exactly what I asked for: club lula on wheat. Hell yea.
• AA

  Amy

  Feb 16, 2026
  1.0
  Have ordered several times from this location but never will again. And I tip whether pickup or delivery. Ordered delivery today. They used Uber Eats to deliver bc they didn’t have an in house delivery driver at the time. Uber Eats picked the order up 40 minutes after I placed my order along with several other delivery orders. It was over 50 minutes in transit to get to me. I called to complain prior to delivery due to my watered down fountain drink. No apology or anything and only rudely and apathetically stating that they could cancel my order. This was after I had already waited 75 minutes. I asked for a manager and that manager Brittany came into the line, did even let me speak and just suggesting cancelling the order. I told her calmly that basic customer service included letting the customer speak, apologizing, and using an empathetic statement, such as- I realize that this is frustrating or I understand why you’d be upset. Brittany thought this was rude that I’d even suggest her customer service was sub par. During our talk Uber Eats knocked on my door- I let the driver know politely that I was getting a refund and wouldn’t be needing the order and suggested she follow her policy on disposal. Then I told the manager to cancel my order. I really only wanted refund of my fountain drink. Is that to much for JJ’s suggest? But after my treatment I decided pay more and go to Five Guys instead. Will not return to this location.