SB
Shannon Burns
Jul 16, 2026
So i come to this sonic once or twice a week. Just to give a little background, i've been in customer service since I was nineteen and i've been a server for almost ten years of that nineteen. I don't really complain and I will keep food when I go places that's wrong because I don't wanna be a jerk or put them out in any way. But I gotta say that I've come to this sonic and had the same girl deliver my food a few times and it's weird because she always gives me this long weird stare and she's so bothered every time I ask for something simple. Today. I was ordering on my phone and about 20 seconds. After I paid, I realized I hadn't modified my burger to take off like 2 things. I hurried up and went to the door she reluctantly came out, and I told her the situation, and you would think that I asked her the most obnoxious thing ever in the hardest thing ever. It seemed like no matter what I would have said She would have had the same reaction, but when I've ever had a customer, not happy with something or making a simple request, i make it happen and I take the easiest route possible to make changes where needed If it makes them happy. A couple minutes passed , and somebody else comes outside to ask me what I want taken off. She then comes a couple minutes later, and she's like, I'm so sorry I couldn't get it taken off. It was already made, okay. So it took 5 minutes to make a burger and you literally couldn't go back there and take off 2 things off or have them remake it, or something anything besides acting helpless for such a small request. I don't know , maybe she's bitter that I don't tip her. I usually tip, but sometimes I forget to press it or I only have a $7 order that day. I can't think of any other reason why she would just act weird.Maybe she does that to everybody, but once it happens more than one or two times, that's when i'm gonna be petty and write a long negative review instead of confronting her and possibly making a scene. And I hope the manager sees this and actually cares to do something about it and by something I mean , talk to her and let her know that she should be more friendly and accommodating to guests. I know this isn't a fine dining restaurant, but it costs zero dollars to be kind or at least fake it.
She's an average size white lady, probably in her late 30s.Early 40s, and I think her hair is red.I'm not sure or maybe it's just Brown.I can't remember. Hopefully , the manager can determine who i'm talking about. I got the food around for today so that should narrow it down.
May I also add that I was one of two cars that were there. It wasn't busy at all , so there's no excuse. I may come back. I may not who knows my son likes sonic burgers alot. I just hope this message gets relayed to her.If she does not see it herself , cuz she knows exactly who she is , and for her to make me mad like I am says a lot because I don't get angry and I don't complain.