Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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Dear Manager,
I am writing regarding multiple negative experiences I have had at your location over the past two weeks.
Today, I visited your restaurant and ordered a 6-piece chicken nugget Happy Meal with a specialty drink. I was informed that the specialty drink was unavailable, which I understood. However, after waiting well over 15 minutes for my order, I later discovered that instead of chicken nuggets, my daughter’s Happy Meal contained a breakfast sausage patty. Unfortunately, I did not think to check the bag before leaving due to the excessive wait time and the expectation that the order would at least be correct. For an order totaling over $10, this level of service was extremely disappointing.
Additionally, last week at this same location, I experienced another issue where I waited in the drive-thru for over 30 minutes and was then verbally attacked by an employee. I contacted customer service afterward to report the incident, but no one ever followed up with me as promised.
At this point, I am requesting that a manager contact me directly to discuss these matters and provide some resolution regarding the repeated poor service and lack of follow-up.
Thank you for your attention to this matter. I look forward to hearing from someone soon.
GG
Gregory
5 days ago
1.0
Should not take 30mins to get breakfast when nobody is even in line. I saw customer's just walking out in frustration.
SS
Sage
May 10, 2026
1.0
Im so tired of the night crew hiding inside the store 1-3 hours of close & using the "order is ready' function on doordash to make it look like they made tge order & never actually so it. Happens all rhe time. Happened just now as im sitting at the box for 5 minutes with no response yet "my order is now ready" yeah OHHH K. noggt staff is absolutely embarrassing & if thats not 2 say morning is any better. about a week ago I showed up to pick up an order that when I arrived had veen ordered in the system for over an hour. I sit and sit and watch as people who come in after me by 20-30 minutes order and get there order in 10 minutes as well as watching drive through people pull in and out in 5 minutes. All while watching a staff FULL of workers doing jack all while one tries to do everything (younger woman with the Bob like haircut) no 1 gives a crap here and the overall rating rightfully reflects that
BB
Bo Bres
Apr 30, 2026
2.0
Beware this location has horrible service. Slow, uncaring, and they will mess up even a very simple order. Franchise owner should be ashamed.
BF
B Fran
Apr 21, 2026
1.0
I waited 30 minutes for my kids’ food from the drive thru and when I received it, their food was cold. I cannot believe this.
What are the McDonald's Brusly location's regular operating hours?
McDonald's in Brusly is open daily from 4:00 AM to 3:00 AM.
What are the delivery hours for McDonald's Brusly?
Delivery is available daily from 5:00 AM to 2:00 AM.
Does the McDonald's in Brusly offer drive-thru service and what are its hours?
Yes, the drive-thru is open daily from 4:00 AM to 3:00 AM.
What types of payment options does McDonald's Brusly accept?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can customers order McDonald's Brusly meals through a mobile app?
Yes, customers can order via the McDonald’s App available on iOS and Android, or through the delivery website.
Does McDonald's Brusly provide curbside pickup?
Yes, curbside pickup is available at this location.
What are some nearby dining options customers can visit before or after McDonald's?
Nearby options include Sonic Drive-In for fast food, Louisiana Bayou Bistro for Cajun seafood, and Maddie's Ice Cream for desserts.
If I need groceries or quick shopping nearby, where can I go?
J w Food Mart and Family Dollar are close by for convenience and grocery needs, while Westside Deals Bin Store offers furniture shopping.
Are there any local community or government services near McDonald's Brusly?
Yes, Brusly Town Hall, Brusly Police Department, and the Town of Brusly community services are all nearby.
What amenities and services does McDonald's Brusly offer to customers?
This McDonald's offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
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