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Dairy Queen Grill & Chill

3.9
(390 reviews)

Business Details

198 Frankfort St, Versailles, KY
40383-1163, United States
(859) 873-3079
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
198 Frankfort St, Versailles, KY
40383-1163, United States

Hours

Monday7:00 AM - 9:30 PM
Tuesday7:00 AM - 9:30 PM
Wednesday7:00 AM - 9:30 PM
Thursday7:00 AM - 9:30 PM
Friday7:00 AM - 9:30 PM
Saturday7:00 AM - 10:00 PM
Sunday8:00 AM - 9:30 PM

Menu

1 menu · 153 items

Explore offerings from Dairy Queen Grill & Chill on 198 Frankfort St in Versailles, with popular children's miracle network donation, blizzard® treats, new! chicken strip party platters, and new! dq delivers blizzard meals available at this location.

Menu

153 items

Reviews

3.9
390 reviews
5 stars
183
4 stars
88
3 stars
53
2 stars
21
1 star
45
  • PP
    patrickcalloway
    Jun 21, 2026
    1.0
    Ok so let’s start this by saying I am in here, probably at least 2 to 3 mornings every week! To start off Father’s Day with Miss Bonnie not really paying attention and doing what she should do is pretty disappointing! Then to not even offer to fix your mistake and just say sorry I already ran it is unacceptable! If you make a mistake, you fix it, you don’t just apologize and try to move on, you make it right! And again on Father’s Day! I mean, come on! Honestly, she’s never in a very good mood anyway and is always very short and seems like she doesn’t want to be there, but for her to just totally ignore a coupon today and then go ahead and run my payment and when I point it out just say oh I’m sorry I already ran it is no excuse! Can you not reverse the transaction and then “run it” the correct way! I don’t know who owns or manages this store, but you guys should really look at some personality training! One of the only good things about this store that I really see is that at least you hired the person that used to work at Circle K with the colored hair! I know they are a hell of an employee and always have a great attitude and I’m really excited to see them there and hopefully they will change the atmosphere if Bonnie doesn’t run them off! The other guy in the morning that always wears a mask is pretty polite and at least he always makes sure he does the right thing. This is more than once that Bonnie has either not accepted a coupon or said flat out she didn’t know how to use the app or fool with that type of stuff which is unacceptable in today’s society! Bonnie you need to learn how to fool with it! Now I’m sure I’ll see you again and I will change this review “if” your attitude changes and if it doesn’t, then I won’t! The food here is good, I mean I do t care for the hash browns but that is just me. The guy with the mask has offered me other options so again going above and beyond to take care of a customer not just say sorry and move on like nothing happened! The service in the morning is very subpar. The atmosphere is great. I love the music that they play most of the time and the store seems to be pretty clean, but I don’t know why Bonnie has such an attitude. She should really be more happy. I mean my mother worked at Dairy Queen for several years when I was a kid as her second or third job and this type of behavior would not have been tolerated! I have years of management experience and actually training managers and I would love to come and spend a week or so at this store training your management staff on how to treat customers incorrect their mistakes on the spot rather than just trying to move on. And the worst thing is this was 7 o’clock in the morning, and there were no other cars in line or no other customers in the building so it wasn’t about them being busy. It was about the lack of care for a customer! I’m sure that Miss Bonnie is excellent to people she knows and her friends but to just your average customer she really just seems like we’re more of a bother than people that are actually paying her paycheck! If you make a mistake the very least you should do it offer to fix it! Not just move on! If there were cars lined around the building or a huge line in the building I may be more understanding but that was not the case! I was the only customer other than the three guys walking in as I pulled off! Oh well we shall see if This store cares about their customers by the way they handle this Edit…. Sorry, but I am not going to reach out to anybody else if you guys would like to reach out to me you know how to. Otherwise, this is just a bullshit cop out. I’ve expressed how I felt how I was treated and you tell me to send somebody else an email that’s unacceptable. You know how to reach me if you would like to resolve the issue and possibly have me change my review then you’ll reach out to me.
  • JP
    Jeffery Penman
    Jun 8, 2026
    1.0
    Smells horrible inside 🤢🤮
  • NS
    Nate Smith
    May 9, 2026
    1.0
    Ordered lunch after the Derby and purchased a small vanilla cone that they were unable to give me because their "soft serve machine was down" even though they were making blizzards. I asked for a refund my point balance because they were "rewards points and not actual currency" i didn't want money i wanted my points back. Whoever runs these stores in Versailles needs to be shut down.
  • AG
    Ashli Graul
    Apr 11, 2026
    3.0
    It's alright.
  • DE
    Dakota Estepp
    Jan 15, 2026
    5.0
    Hands down best customer service at a restaurant ive ever had I come fairly often and im always walking back home and when I went in after I ordered the person behind the counter gave me a pair of gloves for the cold weather. 5 stars highly recommend

Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Versailles, KY?

Dairy Queen Grill & Chill in Versailles, KY is open Monday to Friday from 7:00 AM to 9:30 PM, Saturdays from 7:00 AM to 10:00 PM, and Sundays from 8:00 AM to 9:30 PM.

Does Dairy Queen Grill & Chill offer breakfast options?

Yes, Dairy Queen Grill & Chill serves breakfast items as part of their menu offerings.

Brand Certified Facts from Dairy Queen Grill & Chill

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