The Urban StillHouse is a fine dining bourbon restaurant and bar with location in Somerset, Kentucky. Inspired by the award-winning Horse Soldier Bourbon, the restaurant offers an elevated American dining experience featuring seasonally updated menus cooked on a wood-fired grill using staves from bourbon barrels. The Urban StillHouse hosts private events, weddings, bourbon tastings, and a Commander's Club membership program, positioning itself as a premium, all-American dining destination that celebrates craftsmanship, authenticity, and community.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.