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McDonald's

3.2
(2,543 reviews)

Business Details

1001 Brandy Lane, Richmond, KY
40475, United States
(859) 623-1210
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1001 Brandy Lane, Richmond, KY
40475, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1001 Brandy Lane in Richmond, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.2
2,543 reviews
5 stars
696
4 stars
507
3 stars
502
2 stars
243
1 star
595
  • PR
    Paige Robins
    Oct 29, 2026
    1.0
    i placed a mobile order at 2:30am. they claim to be 24 hours. i sat at the drive thru for 5 minutes with no response so i pulled up to the window which was open and i could hear employees talking in the back. i yelled hello multiple times to try and get someone’s attention to just get my order real quick that i had already paid for on the app. nobody came to the window so i parked and tried to go inside but all the doors were locked. i got back into my car and tried to go through the drive thru again, someone finally came on the speaker and told me that they were not serving food until breakfast so i had to cancel my mobile order. this mcdonald’s is so unorganized i have had multiple bad experiences here.
  • SF
    susanne ferguson
    Oct 23, 2026
    4.0
    Sometimes the fries are cold or over salted
  • SG
    Savannah Gabbard
    Oct 21, 2026
    1.0
    If you have ever been to a McDonald’s and thought “wow, it can’t get any worse than this!” You’re wrong. Truly the slowest place I’ve ever seen in my life. They never pull anyone and it doesn’t matter if you’re behind 2 people you will wait 15-20 minutes. The staff is rude especially on night shift. Just horrible.
  • MS
    Michael Schuder
    Oct 11, 2026
    1.0
    This was easily one of the most disgusting restaurants I’ve ever visited, and that’s saying something considering I’ve traveled outside the United States! My wife and I decided to stop for a bite to eat on our way home to Ohio. Pulling into the parking lot, nothing particularly stood out. It looked like your typical urban McDonald’s that had seen its fair share of use. Unfortunately, things went downhill the moment we walked through the doors. The floors were absolutely filthy and so slick with grease that our shoes could barely maintain traction. I nearly slipped just walking inside! A quick glance around the dining room revealed tables covered with trash, food remnants, and spilled drinks. Apparently, cleaning wasn’t high on the priority list. Unfortunately, I had already placed our $20 order through the mobile app, so our choices were to abandon the money and leave or stick it out. We chose the latter. To be fair, the woman who served our food was very pleasant and attentive. She deserves recognition because she was one of the few bright spots in this experience. After cleaning off our own table, we sat down to eat. The four burgers looked like they had been assembled by someone tossing ingredients from across the kitchen. The cheese covered roughly half of each burger, and our special requests—two without onions and two with extra onions and extra pickles—were completely ignored. To their credit, the employees corrected the order without issue. The replacement burgers were just as haphazardly assembled, but at least they got the ingredients right the second time! LMAO! The fries were exceptionally greasy (I know, right?!), but surprisingly, they actually tasted good. Then came the grand finale: the restroom. Absolutely disgusting! I stopped in to take a quick number one and immediately felt sorry for my wife, who doesn’t have the luxury of standing to take care of business. I genuinely couldn’t imagine having to sit on one of those toilets. 🤮 I’ve eaten in some pretty questionable establishments over the years, but this one ranks near the very bottom. This restaurant needs serious attention from management, starting with basic cleanliness, sanitation, and quality control. A greasy floor that’s practically a skating rink is a safety hazard, filthy tables are unacceptable, and restrooms in that condition have no business being available to customers. I don’t know whether McDonald’s corporate management pays attention to Google reviews, but I certainly hope someone with the authority to make changes reads this one. My advice? Avoid this location until management demonstrates that cleanliness, customer safety, and food quality actually matter. The pleasant employee and decent fries were the only things keeping this experience from being a complete disaster. Unfortunately, neither could make up for the overall condition of this restaurant.
  • MB
    Maggie Brandenburg
    Oct 11, 2026
    2.0
    Burger dripping in greases and not even cooked all the way and the floor inside was so slippery almost fell multiple times ….they also got attitude when I wanted my money back for taking a bite of a raw patty …

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Richmond, KY?

McDonald's in Richmond, KY is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's offers a drive-thru that is open 24/7.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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