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Dairy Queen Grill & Chill

3.6
(431 reviews)

Business Details

9515 US Highway 42, Prospect, KY
40059-9237, United States
(502) 228-3725
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiAvailable
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
9515 US Highway 42, Prospect, KY
40059-9237, United States

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday6:00 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
Sunday7:00 AM - 11:00 PM
11/26/20266:00 AM - 11:00 PM
12/25/20266:00 AM - 11:00 PM

Menu

2 menus · 208 items

Explore offerings from Dairy Queen Grill & Chill on 9515 US Highway 42 in Prospect, with popular blizzard® treats, breakfast, burgers & sandwiches, and cakes available at this location.

Dairy Queen (Food/Treat/Breakfast/Cake) - US

55 items

Menu

153 items

Reviews

3.6
431 reviews
5 stars
179
4 stars
97
3 stars
52
2 stars
28
1 star
75
  • JA
    Jada Adams
    Jun 29, 2026
    2.0
    My family and I like getting blizzards from here but now I don’t know because they keep mixing the ingredients in their blizzards. We have a severe peanut allergy and 2/4 blizzards had peanuts in them. This has happened on multiple occasions.
  • CB
    Corey Butler
    Jun 11, 2026
    2.0
    I assume the food is fine. I wouldn't know though because I didn't stick around. The line was moving extra slowly. They seemed understaffed. The floor was pretty gross, and they only had a 1 stall bathroom which was unavailable.
  • MP
    Mitchell PolakowskI
    May 9, 2026
    1.0
    Amazingly slow
  • MJ
    Monic Jacquez
    Apr 26, 2026
    1.0
    I am genuinely trying to process what just happened and give the benefit of the doubt...but this experience was unacceptable. My family and I walked in, stood at the register, and waited an extended amount of time to place our order. Not one employee acknowledged us. No “we’ll be with you shortly,” no eye contact to even signal awareness, nothing. One employee made direct eye contact with me while delivering ice cream to other customers, clearly aware we were standing there, yet chose to walk away and continue working on the other side. Meanwhile, another customer walked in after us and was immediately helped—kindly greeted, served ice cream with extra fixings, and given full attention. We continued to wait while staff chatted amongst themselves, and the cook was visibly working hard. Still, not one person addressed us. To make matters worse, the dining room was filthy. Tables were dirty, and instead of an employee stepping in to clean, my husband had to ask if he could wipe down a table himself....and they allowed it! That alone says everything about the level of service we received. It wasn’t until I loudly told my family, “Let’s go, we’re not eating here,” that suddenly there was a reaction. The same employee who had made eye contact earlier came over acting surprised, while others commented that we had been standing there “for a while.” That’s exactly the problem. You knew we were there. I expressed my disappointment in the moment, because basic customer service—acknowledging someone’s presence—is the bare minimum. Instead, we were completely ignored while someone who arrived after us was treated with kindness and urgency. As a Mexican woman standing there with my daughter, it’s hard not to question whether bias played a role. Whether intentional or not, that is how it felt, to be overlooked, dismissed, and made invisible. The service, the cleanliness, the entire experience...everything about it was unacceptable. No one should have to question their worth or presence in a place they are trying to support as a customer. This was disappointing, frustrating, and honestly disheartening.
  • SP
    Sam Probus
    Apr 23, 2026
    5.0
    They are always so nice and quick with their service. I didn’t get her name but the blond girl needs a raise or something she’s so polite overall great customer service/great food

Brand Certified Facts from Dairy Queen Grill & Chill

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Certified July 05, 2026Yext Knowledge Graph
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