Sonic Drive-In

Reviews

• KM

  Kacie Marshall

  1 day ago
  1.0
  I waited 40 min at a drive in spot and no one answered the button so I finally ordered online and still waited awhile. So then I went through the drive through to get my order and then he ended up forgetting all of the sauces I asked for. Went back around to get my sauces and waited at the window an additional 10 minutes. Awful service.
• OO

  OnewayTaris

  Oct 6, 2026
  1.0
  Worst customer service ever called for help using the app I was not only put on hold and voicemail and told they don’t know and can’t help so I got no food and no money thank you 🫩
• MD

  Mirza Dipa

  Oct 5, 2026
  1.0
  I Got attacked and assaulted by an employee because I walked in the store wanting a refund for French fries that were old and stale. They said because I walked in the store it gave them a right to attack me. When the police came the workers lied and said I pushed the employee, camera footage will Prove my case . See you in court. Don’t spend your hard earned money here!
• DT

  Dasia Towels

  Sep 26, 2026
  5.0
  i came today and witnessed one of the regular employees he have short dreads be fired i always come here he always a great guy the food is always great the only thing is the take a long time one of the other employees i have never seen before i sure he new in store fired the guy then told him he can meet him outside he will throw hands and that he wouldn't scared of nobodu this is not the type things i wanna see when comin to visit the new guy was very hot style in the employee face tellin him u own me money
• SR

  Shawn Rhoades

  Sep 5, 2026
  1.0
  Ordered online, quoted 519PM for food to be ready. Arrived at 520PM and pressed the button which there was no response. Pressed the button 3 times over the next 20 minutes with no response. Would have left but we already paid because we ordered online. Went to the front to actually talk someone. Arrived at the front to see one employee outside talking to what appeared to be his girlfriend and one other employee inside. The employee inside turned and looked. We said we have an online order which he responded, without getting a name "got it". What was supposed to be our food arrived around 605PM. Left because people at home were hungry, only to realize once getting home that the largest thing in the order wasn't there and five other Jr Bacon Cheeseburgers were just cheeseburgers, no bacon. So I tried to call the store to figure something out only for it to ring about 15 times each of the three times I called with no answer. So I looked up the customer service number for Sonic and called. After waiting about 15 minutes to actually talk to someone, they worked through the process of filing a complaint and asked if they could put me on a brief hold to complete the process. At the 26 minute and 15 second mark I heard a click and a dial tone, they had hung up. So very frustrated I called back and after a 25-30 minute phone call and another very suspenseful hold to complete the process I was told "It has been logged and escalated to the store". Which I responded with "The store, you mean the people who screwed it all up in the first place and then wouldn't answer the phone?" They, without hesitation, answered Yes. WOW! This was an absolutely mind-blowing experience in customer service!!! I wish I would have read the recent reviews before ordering at this location. If you have made it this far and still need Sonic for some reason, DRIVE THE EXTRA MILES TO A DIFFERENT LOCATION!!! I probably won't see a dime and there is no possible way I want a store credit because I am NEVER wasting my time at this location or even Sonic ever again.