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McDonald's

3.4
(1,098 reviews)

Business Details

2314 Brownsboro Rd, Louisville, KY
40206, United States
(502) 721-9055
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2314 Brownsboro Rd, Louisville, KY
40206, United States

Hours

Monday5:30 AM - 11:00 PM
Tuesday5:30 AM - 11:00 PM
Wednesday5:30 AM - 11:00 PM
Thursday5:30 AM - 11:00 PM
Friday5:30 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
Sunday6:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 2314 Brownsboro Rd in Louisville, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
1,098 reviews
5 stars
358
4 stars
232
3 stars
201
2 stars
89
1 star
218
  • LL
    Lauren Lee
    4 days ago
    1.0
    They will always mess your order up even if you place it online. I customized my order with simply extra ketchup and pickles. The girl didn’t even put my code in so they had no clue what my order was. The girl at the window had no customer service what so ever. I then get my food, they gave me the wrong sauce and no ketchup on my burger but a MOUNTAIN LOAD of onions….the picture isn’t even the half of them there’s so many more on the burger itself. I could only take 2 bites out of it. This is the absolute worst McDonalds in this world. I would definitely drive an extra 10 minutes to a better one. This one needs new people all around or just to be taken out. It’s been like this for as long as I could even remember.
  • MG
    Mary Grondzik
    Jun 28, 2026
    5.0
    Good healthy food. No chemicals. Great for your kids
  • PP
    Papaw
    Jun 24, 2026
    1.0
    Drive through issue. I was told the name of a meal deal at another store in Louisville, Ky. I ordered 2 of those and advised I wanted chicken one, and a double cheese burger on the other. I tried to explain when she was confused. She quit responding, then the manager came on the mic. I advised him as I did her, he got confused and rang up a Big Mac meal. I advised that wasn’t what I was trying to order. He then asked me to come to the window to order because he couldn’t hear me well. I pulled forward and explained the order. He took care of that fine, Then I pulled to the window, to be told to pull forward to wait for the meals. I waited 15 minutes, watching 10 cars pull through past me with their food. Finally the food I ordered for my grandchildren was brought to me. I asked for the owners business card only to be told they don’t have that at all, but did offer a name only, said they didn’t have a PC# to provide. SMH!! Dairy Queen is right down the street. They had better customer service…. Maybe…..
  • CL
    Christina Lang
    Jun 9, 2026
    1.0
    I just witnessed employees, mainly white, but yeah picking up fries 🍟 with their bare hands, tossing them around, and then immediately handling customers’ food placing it into bags without having gloves or washing their hands. And they had the nerve not to have on hair nets but I noticed two African Americans with hair nets on but make it make sense! I’m never going here again. Just nasty!
  • KK
    Keeley
    Jun 3, 2026
    1.0
    Ordered two breakfast burritos and a hashbrown. The lady taking my order said the wrong price. Fine ok. Mistakes happen. The screen was right. Then I got to the first window and she says "uh what was your order again?" I reminded her and she seemed confused that it wasn't a mobile order. I guess I am getting old, but why can't I order my food the normal way anymore without it being a mess. Then my biggest issue is that the lady at the second window fairly threw a bag at me and said here you go. I opened the bag and it was a steak bagel and a mcmuffin. I sat at the window that she had slammed shut for a long time. Then she opened it and I am telling you she GLARED at me and said "what?" I said... this isn't what I ordered. She took the bag BACK and I am pretty sure gave it to the person behind me. Then said "well... what DID you order?" I said two breakfgast burritos and a hashbrown. These were also basically just chucked out the window at me with no apology nothing. Is customer service dead?

Frequently Asked Questions About McDonald's

What are the McDonald's Brownsboro Rd drive-thru hours?

The drive-thru is open Monday to Friday from 5:30 AM to midnight, and Saturday and Sunday from 6:00 AM to midnight.

What services does McDonald's Brownsboro Rd offer for pickup and delivery?

They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.

Brand Certified Facts from McDonald's

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Certified July 05, 2026Yext Knowledge Graph
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