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Dunkin' Zero
Brand Certified

Dunkin'

3.3
(633 reviews)

Business Details

(502) 384-9276
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Louisville, KY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12401 Shelbyville Rd, Louisville, KY
40243, United States

Hours

Monday5:00 AM - 9:00 PM
Tuesday5:00 AM - 9:00 PM
Wednesday5:00 AM - 9:00 PM
Thursday5:00 AM - 9:00 PM
Friday5:00 AM - 9:00 PM
Saturday5:00 AM - 9:00 PM
Sunday5:00 AM - 9:00 PM

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 12401 Shelbyville Rd in Louisville, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

3.3
633 reviews
5 stars
237
4 stars
104
3 stars
73
2 stars
61
1 star
158
  • TB
    Ty Black
    3 days ago
    1.0
    I’m extremely disappointed with the customer service I received at the drive-thru today. I ordered a bacon, egg, and cheese Wake-Up Wrap, and when I received it, there was barely any bacon on it and the wrap was poorly put together. I politely asked the employee if I could have additional bacon and even offered to PAY for it. Instead of simply explaining my options or charging me for extra bacon, she responded with a very rude and dismissive attitude, repeatedly saying, “That’s how it comes.” My issue isn’t even just the amount of bacon—it’s the unnecessary attitude. I was polite, used my manners, and offered to pay for exactly what I was requesting. There was absolutely no reason for an employee working directly with customers to speak to me as though I was bothering her for asking a simple question. Customer service matters. If a customer is being respectful to you, that same respect should be returned. I left this location irritated over an interaction that could have been handled in less than 30 seconds with basic courtesy. The food was disappointing, but the employee’s attitude was worse. DO BETTER!
  • SS
    Spencer Scarth
    3 days ago
    2.0
    I will be surprised if they stay open. Service during morning rush is SLOW..and only had 4 customers in line through the drive through. Can’t understand what the employees are saying (no offense) and when you pull out of the drive thru..it’s a blind entry from the front door to part of the parking lot, all a driver can see is the side of the building when they are exiting. I had someone walk out in front of me today and fortunately I was going slow enough to stop, but this is going to cause an accident!
  • JA
    Jessica Ann
    Aug 20, 2026
    5.0
    My favorite Dunkin’. I drive out of my way to go to this one. They are always so nice to me and my drink is always 10/10.
  • EE
    Evelyn
    Aug 19, 2026
    2.0
    Asked for a pumpkin pie chiller or wtv it’s called , it’s nasty it taste only like coffee and they didn’t put the whip cream and had to ask for it and didn’t put the pumpkin spice on it either , same for a watermelon refresher I asked for, taste only like soda water ….
  • CM
    Candice Miller
    Aug 18, 2026
    5.0
    The drive thru cashier was so sweet I think her name is Naomi

Brand Certified Facts from Dunkin'

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Certified August 30, 2026Yext Knowledge Graph
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