Location.com logo
Dunkin' Zero
Brand Certified

Dunkin'

3.3
(639 reviews)

Business Details

(502) 384-9276
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Louisville, KY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12401 Shelbyville Rd, Louisville, KY
40243, United States

Hours

Monday5:00 AM - 9:00 PM
Tuesday5:00 AM - 9:00 PM
Wednesday5:00 AM - 9:00 PM
Thursday5:00 AM - 9:00 PM
Friday5:00 AM - 9:00 PM
Saturday5:00 AM - 9:00 PM
Sunday5:00 AM - 9:00 PM

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 12401 Shelbyville Rd in Louisville, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

3.3
639 reviews
5 stars
239
4 stars
104
3 stars
73
2 stars
62
1 star
161
  • LH
    Leanne Huggins
    Oct 5, 2026
    5.0
    Love this place come here every morning always nice 😊
  • TL
    The Honest Local
    Oct 3, 2026
    2.0
    This was genuinely one of the most painful drive-thru experiences I’ve ever had. The employee taking our order seemed completely unprepared and struggled to understand and keep up with even a very simple order. Every part of the interaction was unnecessarily difficult. Even paying was awkward—she wouldn’t extend the payment terminal fully through the window, so I literally had to contort myself to reach it from the car. The whole experience was so uncomfortable and frustrating that we decided not to order additional items we wanted because we simply didn’t want to prolong the interaction. That’s pretty wild for a business that should want customers to order more. Just awful service from beginning to end. This employee clearly needed considerably more training and support before being put on the drive-thru by herself. The food was fine. You can’t mess up pre-made stuff too bad.
  • MB
    Madelyn Baker
    Sep 27, 2026
    1.0
    We ordered chocolate glazed donuts that’s the donuts that are chocolate with glaze over top of them and they told us that they only had one left and they weren’t making anymore and they gave us a everything bagel with cream cheese so hard you could knock somebody out with it.
  • DP
    David Pressburger
    Sep 7, 2026
    1.0
    If I could give this place 0 stars, that’s what I would do. The people working there didn’t check the kiosk orders, so I waited 30 minutes to get cold food that tasted terrible! My 12 year old boy didn’t even eat them. Should’ve gone to Krispy Kreme.
  • TB
    Ty B
    Aug 28, 2026
    1.0
    I’m extremely disappointed with the customer service I received at the drive-thru today. I ordered a bacon, egg, and cheese Wake-Up Wrap, and when I received it, there was barely any bacon on it and the wrap was poorly put together. I politely asked the employee if I could have additional bacon and even offered to PAY for it. Instead of simply explaining my options or charging me for extra bacon, she responded with a very rude and dismissive attitude, repeatedly saying, “That’s how it comes.” My issue isn’t even just the amount of bacon—it’s the unnecessary attitude. I was polite, used my manners, and offered to pay for exactly what I was requesting. There was absolutely no reason for an employee working directly with customers to speak to me as though I was bothering her for asking a simple question. Customer service matters. If a customer is being respectful to you, that same respect should be returned. I left this location irritated over an interaction that could have been handled in less than 30 seconds with basic courtesy. The food was disappointing, but the employee’s attitude was worse. DO BETTER!

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified October 11, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: