Dairy Queen Grill & Chill

Reviews

• CC

  Coaty And The Crew

  Apr 22, 2026
  1.0
  I visited the Dairy Queen on Bardstown Road and had a pretty frustrating experience. I sat at the drive-thru speaker for about 5–6 minutes with no response, so I pulled up to the window to place my order. The employee took my order while on her phone. I specifically asked for no ice in my drink, but it was given to me with ice anyway. I was then asked to pull forward, and I waited about 15–16 minutes for my food. After waiting that long, I went back through the drive-thru to request a refund. At that point, I was told my food had been given to someone else and needed to be remade. They did remake the food, but once again, my order was still incomplete—I had asked for ketchup from the beginning, and it was never included. I do appreciate that they gave me a refund, but overall, the service was very poor. If the employees weren’t on their phones and were more focused on customers, this likely could have been avoided. Unfortunately, I won’t be returning to this location.
• JW

  JaNaysha Williams

  Mar 24, 2026
  2.0
  Listen, I was cool. Had to wait a second to order which was no issue. I asked for a Flame Thrower basket. Just to get the food and get home and see the toast was just BREAD AND BUTTER! 🥲 They’re my fav so this made me sad.
• KH

  Kenny Hinton

  Mar 14, 2026
  1.0
  Been here over 10 minutes and there is someone laid flat out on a bench sleeping and the staff has said nothing to them.
• JF

  Jennifer Foley

  Mar 12, 2026
  5.0
  Good food a lil over priced but it's was good
• NP

  Niva Patel

  Mar 8, 2026
  1.0
  Terrible drive thru very very slow