Taco Bell

Reviews

• CD

  Cory Dupre

  Apr 24, 2026
  5.0
  One of if not the best taco bell I've been to. Food was fresh, hot and made correct. And they prepared it super fast. I would def recommend this taco bell at 1768 Sharkey way, Lexington ky 40511.
• KJ

  Kayleigh Johnson

  Apr 8, 2026
  1.0
  “Don’t Waste Your Money” Half the time I order from this place the employees I swear pick and choice what they wanna make because I’ll pay for a bunch of food and receive half of it from my uber driver and all they can do is tell me call customer support it’s only this location I’ve had trouble with couldn’t even get them on the phone to try and pick up what I paid for in person never again it’s just a waste of money
• CT

  Chris Thomas

  Apr 4, 2026
  1.0
  This location has extremely poor customer service. After taking your payment, they provide whatever service they choose rather than what was agreed upon. Attempts to resolve issues over the phone are met with hang-ups, and when addressed in person, staff respond dismissively, even laughing at concerns. Customers are treated unprofessionally, and instead of working toward a resolution, staff escalate situations unnecessarily, including threatening to involve law enforcement rather than honoring the service that was paid for.
• AP

  anaca paige

  Apr 4, 2026
  1.0
  Absolutely terrible experience at this Taco Bell. My order was incomplete, the staff—mostly very young kids—had no clue how to help, and when I called, I was hung up on. I drove back, and instead of fixing it, they told me to come back tomorrow, took my receipt, closed the door, and refused to give it back. No manager, no help, no refund—just being told to figure it out myself. The customer service here is completely unacceptable. Avoid this location. I thought it was very funny on the phone that we didn’t have our food and told us that’s what happens when you order fast food continue to laugh and hang the phone up
• ER

  Ezarious Roller

  Mar 29, 2026
  1.0
  I attempted to order a mobile order and walk through the drive thru as I’ve done many time in the past 2 years. The larger guy in the drive thru with an Afro told me they were only taking mobile orders and door dash order for the rest of the night. This is something I knew already as my order was on the mobile app. As I got to the window they were very defiant on not serving me. I asked him why and he said they were only taking mobile or DoorDash orders. To which I replied I made a mobile order. He refused to serve me unless I was in a car and then someone in the drive thru allowed me to get in their car to receive my order. Once we reached the window they denied us again saying we still weren’t allowed to take our order we payed for. All I asked was either my money back or just our simple three items we ordered and they offered neither and threatened to call the cops on us. I’m a biracial male and the larger black male in the drive thru was screaming racial slurs and said I was acting a certain way because I had a Caucasian woman with me. I asked if he could show me how to receive a refund in the app because all I found was options for complaints and he slammed the door in my face. After the cops finally came we found out this location had trespassed us for simply asking simple questions. Everyone working that night should be fired. Although I only interacted with two people tonight someone should have called this man out on not only his racism but obviously his customer service. There is no way a place I have been coming back to many times for a late night snack should ever treat me or any customer this way and I’ve never received service like this in my life.

Frequently Asked Questions About Taco Bell