Sonic Drive-In

Reviews

• SS

  Sabrina Spillman

  5 days ago
  4.0
  As per my usual, the cherry lime made was amazing. My children got corn dogs and chili dogs. My only complaint is, you raise the prices on the food but took the quality. And the amount of food down. Like, we paid for a foot long, but that's not what we actually got. It's not just sonic, a lot of places have done this.
• AM

  Alex Martinez

  6 days ago
  1.0
  bro they gave me a slab of cheese and it looked like the mayonnaise monster threw up all over my burger
• RL

  R L

  Sep 25, 2026
  1.0
  To Matt General Manager/ KBP District Manager for South Broadway Location Time of Visit 9/25/26 05:01AM Reason for review: Unprofessional Attitude by Manager Bella/Gossiping About Customer I visited around 5:01 a.m. and was the only customer in the drive-thru. Unfortunately, the experience with the manager, Bella, was very disappointing. From the beginning, she came across as visibly bothered that I was there to place an order. When she explained that the $7 meal did not include nuggets, I asked if I could substitute the sundae for a small tots since I did not want the sundae and they don't come with the nuggets anymore. She said "no we don't do that". She told me that they could not do that, which I completely understand. Food Cost. My issue was not being told no—I just felt that, as a manager, there was an opportunity to handle the situation with a little more friendliness or customer service. After I paid, the drive-thru window was cracked, and I overheard the manager making rude comments about me. Shortly afterward, multiple employees looked over and began laughing. As a paying customer who had not been rude or disrespectful to anyone, I found the situation extremely uncomfortable and unprofessional. At that point, I no longer felt comfortable accepting the food because of how the situation was handled and I felt my food would be tampered with and unsafe, so I requested a refund. I also asked for the General Manager's name and whether the location was still owned by KBP. My hope is that Bella receives additional customer-service training, particularly regarding professionalism, maintaining appropriate conversations where customers may hear them, and handling customer requests with a more welcoming and respectful attitude. Managers set the tone for their employees, and even when the answer to a customer's request is no, the interaction can still be handled respectfully. If my resolution is taken as just another customer I believe Matt the GM should be held accountable also because he is the leader and sets the tempo for the location. I am not asking for special treatment. I simply expect to be treated with basic courtesy and professionalism when I come in as a paying customer.
• ER

  Eric Rogers

  Sep 13, 2026
  5.0
  I love thier smash burgers. Just wish they carried A-1 there. They are quick on service just always make sure you check your order before you leave. I've had to go back several times. But it is always good and hot. Most of thier pull-in spots was roped off though so there isn't may places there to order like that right now.
• JS

  Juliene Shungu

  Sep 2, 2026
  1.0
  They sit around and do nothing, I went inside and stood at the register there were 3 different employees that I could see and no one assisted me, I even tried to get their attention but one was just faced backwards on her phone and the other ones didn’t even reply, one of them literally walked right passed me I stood there and waited and no one came so I left, horrible place would never go back