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McDonald's

3.6
(2,038 reviews)

Business Details

1921 Plaudit Pl, Lexington, KY
40509, United States
(859) 543-9320
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1921 Plaudit Pl, Lexington, KY
40509, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1921 Plaudit Pl in Lexington, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.6
2,038 reviews
5 stars
785
4 stars
441
3 stars
380
2 stars
141
1 star
291
  • BB
    Berly B
    Aug 26, 2026
    1.0
    Arrived around 8pm the line was long but it didn't matter I was looking for convenience. After about 30 minutes I make it to the window to get my food. I searched the bag and noticed I had food missing. The worker asked for my receipt. I explained I wasn't given a receipt. The first window did not have a worker and I paid through the app. The worker asked for my food to check the bags. Put his hands all in the fry bag and after he confirmed the order he wanted to return the food he touched. No sir. I asked for fresh fries. After a 3-5 minute delay I asked for a refund. I asked for the manager's name. Response: I can't give the manager's name for security reasons and shut the window in my face 😂. Finally the manager appears at the window. He asked for my original form of payment and I complied only because I could see the staff. I asked for a refund receipt. After about 4 minutes he returns without a receipt. My response: I need proof you have returned the funds to my card. His response: My machine is unable to print a receipt at this time. My response: No sir that is not how this works. I will need food or proof of a refund. Other than that this transaction could be considered a form of theft. If necessary I can contact the authorities. I was forced to park my car and go into the restaurant. I stood in line and when I made it to the counter the manager gave me a refund receipt. This by far has been one of the worst customer service experiences I have ever had at this McDonald's. That is why I consistently visit the McDonald's near the interstate on Winchester Rd. This McDonald's could take a few pointers from that McDonald's on food quality and customer service 🙂
  • BB
    Branden Blankenship
    Aug 23, 2026
    1.0
    Every single time I get off work at about 4 o’clock, 4:30 it’s really ironic how “our systems are down” if you don’t want to work go home. Place is a joke.
  • TM
    Tajia Monae
    Aug 22, 2026
    1.0
    Everytime we come to this McDonald’s. The managers and employees are rude. It doesn’t matter the time or day they are rude. We will no longer do business here no matter if it the closest McDonald’s or NOT
  • SS
    Sierra Sheldon
    Aug 9, 2026
    1.0
    Place is always a joke. Today's visit was exceptionally rough. Firstly the line seemed abnormally long to the drive up intercom-waited about 10 minutes behind only two cars. Which normally I dont mind as I understand it can be busy, however once it was my turn to order it became obvious it was the girl taking the orders who was causing the wait. Was obvious she was carrying on a non work related conversation as I could hear through the intercom/ was taking a very long time to reply and actually enter the order if I didnt know better id assume she was high or drunk. The girl handing out food at the second window probably should've have been responsible for taking orders as she was a delight and very articulate. Onto the food. Unfortunately it was cold and tasted as though itd been sitting in the window for well past an hour. As well as I had asked for no lettuce (sandwich had lots of wilted disgusting lettuce on it) was inedible..... Look I get its fast food and to keep expectations low but genuinely ive never once been impressed with this location. Corporate should really get a handle on this. From now on we will be skipping it for Wendy's or tacobell instead.
  • CT
    Callon Taylor
    Jul 25, 2026
    1.0
    So i placed an order on the app, got there around 3:40 am. I know that it’s late and all but i had just gotten off of work and was starving. DT orders worker was rude and acted as if i ruined her night by picking up my order. Anyways, got my food headed back home and realized how much salt was on my fries… If it was a mistake it would be fine but there’s not a chance that it was anything but on purpose. Only bright spot was the kid handing out the food, he was super friendly and seemed like he cared. The manager even came out to say something to him and it was rude as well. I tried to let it go but genuinely didn’t think i could get an even worse experience than what i usually have to deal with when coming through this drive thru.

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