Chipotle Mexican Grill

Reviews

• DJ

  dri jane

  6 days ago
  1.0
  Honestly, I hate writing reviews for places unless other people need to know. I went to this location earlier today on my lunch break, and it’s a timed and unpaid 1 hour break. It’s usually a quick in and out and the staff see me in there regularly. BUCKLE UP, this is long. STORY TIME: I went into chipotle today at this location thinking I would be in and out like usual, WRONG. I started to order when the lady asked what I wanted and it wasn’t a very long line, i said “ May I please have a bowl to go, with light white rice, NO beans, and double chicken.” she said “sure thing” Then we got to the chicken and she put a scoop, then when she went for the second it was 3 little pieces of chicken on the spoon. I said “are you sure that’s double chicken” and i already knew it wasn’t. She assured me it was and i was thinking, why am i paying $15 for a bowl if im not getting my moneys worth. Then we moved down the line to the second toppings section and i asked for “ 2 scoops of tomato’s, sour cream and cheese please.” She reached for the corn after i said that and was super close to putting it on my bowl.. When did I say corn? She finally got it right after 5 more minutes in line. Then I got to check out. I told a different woman at the register, “Hi, I had a double chicken bowl, and no chips and no drinks please” and she had an attitude to start off.. so i was thrown off by that already. I scanned my rewards and said “Ma’am, I’m just making sure but did my rewards go through?” she said “yes it did now when it lights up white tap your phone to pay” she said it so passive aggressively and i really just had enough, because this isn’t the first time this girl had been rude to me. I tapped my phone and said “ do you have a manager I can speak to?” Someone went and got her and she was this smaller read head girl, she was an angel and the sweetest person there, i explained what had happened and she was very apologetic. She checked my receipt and my rewards didn’t even go through so I had to go online and submit a points request. I left and went to my car, my bank sent a notification saying i only spent $2 there and realized I used the wrong card and didn’t pay all the way. I was thinking of leaving especially since i had a horrible experience, but i went back in and attempted to pay again, but asked for the manager to check me out. She didn’t let me pay and said the meal was on her today since i had a bad experience. Manager was super sweet and compassionate for customers. also, i even admitted i work in customer service too and that’s not how we should be presenting ourselves as the face of the company, there are standards.. I’m a young adult not even 20 yet, and hate talking to managers but I know how it feels to have a bad day at work, but i’m not gonna tell my customer to just tap her card or shove it in the chip, and wouldn’t lie saying my rewards went through.. At the end of the day i got a $2 chipotle bowl out of it.
• BK

  Bradley Klein

  Apr 20, 2026
  1.0
  They mixed up the protein and veggies in my bowl and burrito and made it seem like it was a problem if I wanted remade so had to just go home with whatever they felt like giving me and not what I wanted then dripped a bunch of sour cream into the cheese then happily threw the sour cream covered cheese in my burrito that I didn’t want sour cream in they showed me absolutely no effort and no respect chipotle isn’t cheap so it’s pretty messed up I got the bare minimum service when paying there prices
• NS

  Nicole Snyder

  Apr 8, 2026
  1.0
  My daughter and i just had 2 bowls 2 drinks and a bag of chips. Now we both are sick bad and have diarrhea. Thanks for making us sick!!
• JS

  Joe Scott

  Mar 7, 2026
  1.0
  As a regular Chipotle consumer all over the tri state area, this location has the absolute worst portions. You’ll get half a scoop of chicken, lose an argument with the extremely dirty line cook, and then pay for extra to achieve a normal portion that compares to any other locations regular burrito. Everyone dirty, unfriendly, never can tell who the manager is. If you reach out to customer support, they won’t help you out either, only offer to pass on the feedback. It doesn’t matter if you frequent this company daily, they are not in it to take care of their guests, they’re here to extract and detract.
• AA

  Andy

  Feb 6, 2026
  2.0
  The food i did get was good but the bag of chips was half the normal amount of chips you would expect. 54g total and google suggests the normal weight for that size is 113g. Cringe

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