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Wingstop

3.2
(217 reviews)

Business Details

7753 Mall Rd, Florence, KY
41042, United States
(859) 488-9464

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Florence. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
7753 Mall Rd, Florence, KY
41042, United States

Hours

Monday10:00 AM - 1:00 AM
Tuesday10:00 AM - 1:00 AM
Wednesday10:00 AM - 1:00 AM
Thursday10:00 AM - 1:00 AM
Friday10:00 AM - 1:00 AM
Saturday10:00 AM - 1:00 AM
Sunday10:00 AM - 1:00 AM

Reviews

3.2
217 reviews
5 stars
98
4 stars
18
3 stars
10
2 stars
18
1 star
73
  • JM
    Jenna Miller
    May 13, 2026
    5.0
    I went in for carry out on 5/13 right before midnight and the younger guy that was working deserves a raise. His customer service is amazing, I had to wait a bit for my food because I got there early and some of the people he had to deal with were ridiculous but he handled it so well.
  • TS
    TrashieSky “Skyler”
    May 11, 2026
    1.0
    Picked up my order, brought it home, we were missing all of our sauces which I had paid 5$ extra for, ok little frustrating but it’s only 5$ and we had some leftover sauce cups from past meals in our fridge so we just used those, I open up my fries and most of them were so burnt that they weren’t edible, they were hard as rocks. So we call about getting a refund instead of going back up there because they close in the next 10 minutes and we live about 20 minutes away, the cashier (wouldn’t tell us his name by the way) claimed to be the manager, kept burping into the phone, telling us to just come back instead of offering a refund, we explained that it’s too far and we just wanted a refund for our missing items and the fries, asked my name and I told him, started purposely mispronouncing my name and making jokes about it, I called him unprofessional and kept pushing for my refund, he kept making jokes and making sounds / cursing into the phone. He finally said ok I’ll give you a refund, ok cool thanks, I hang up. He calls back and leaves a voicemail pretending to be someone else and keeps making sounds into the phone and making jokes about us and our messed up order, then says he won’t give us a refund and hangs up the voicemail. I wish there was some way for me to upload the voicemail recording but that was completely unnecessary and unprofessional, I am a healthcare worker and I had just gotten off of a very stressful shift and wanted to treat me and my partner to a late night meal before we went to bed since it was the only meal we would be having for the day, and were greeted with this. EDIT: it is now a week later and we are still getting calls from the same employee, early in the morning and sometimes late at night, not every day but every other day. I contacted the higher ups and got my refund and a credit but nothing is being done about the harassment.
  • SJ
    Steve Wilkins Jr
    May 9, 2026
    5.0
    Great customer service from the staff! Friendly and accommodating z
  • WC
    Wiley Caid
    May 6, 2026
    1.0
    If you're ordering from here, make sure to check EVERYTHING before you leave. The server forgot our drinks so we had to ask for them. Then we got home and found our 6 piece wings were shorted. One of our orders had 4 wings, the other only 3. Literally we got half of what we ordered. We've ordered doordash from here before and they always forget drinks. What sucks is that the food is really good. Just wish we would've got what we paid for, literally a half price rip off.
  • JS
    Joseph A Sparks
    Apr 29, 2026
    1.0
    Aside from no seating or bathroom, I get it it's a carry-out location. They gave me somebody else's old cold wings my order was done way too quickly for 15 wings. I started eating them as soon as I got back in the truck and they were cold, not lukewarm cold

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

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Certified May 17, 2026Yext Knowledge Graph
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