It was my son's first time and Isabella gave exceptional service. She was very helpful and kind. We will definitely come back to see her!
RD
Ryan Dieringer
May 10, 2026
2.0
A bit of back story…..
We had a less than stellar experience back in February and really thought it was an anomaly because we’ve rarely had any issues to that point. Then we started hearing about food quality and accuracy issues from friends and colleagues. Needless to say, even with the $20 credit we received in Feb, we were hesitant on returning. However, after a busy Mother’s Day, we figured today was as good a day as any.
I want to be clear that I’m not looking for a gift card to come back; that’s not happening.
We did have a handful of issues though:
1. The macaroni and cheese(all three orders) were dry and severely lacking enough cheese sauce.
2. Our steaks were not only poorly seasoned, but they were both supposed to be medium.. one of them was rare and the other was beyond well done
3. The chicken tender meal was a joke, especially for $18. They barely stack up against a fast food chicken tender. Then just a couple issues with accuracy and attention to detail… missing a garlic butter and missing sour cream.
Again, I have zero attention in returning until the kitchen manager is replaced with someone who can hold themselves and their team to appropriate standards. I would very much like a refund, and not a full refund because the food was salvageable. I feel a 50%-75% is acceptable.
MT
Mike T
May 8, 2026
3.0
The dish didn’t quite match the image on their website. I expected a thicker steak and a larger baked potato, especially at a $35 price point. The meal tasted good, but the portion and presentation left me a bit disappointed.
GH
Greg Hawkins
May 4, 2026
5.0
We go every Friday for over 10 years. When the old location was closed and relocated, we followed. Love the food, love the service even more 😋.
MP
Mike Putthoff
May 3, 2026
5.0
Ashton was an amazing server! He was on top of everything and even engaged in back and forth banter. My kids know I like to talk and joke. It’s nice to get a waiter who can joke back and make conversation. Then to top it off I asked for a hug bye and got one! Bro hug of course! When you stop in this location ask for Ashton you won’t regret it!
Frequently Asked Questions About Outback Steakhouse
Where can I find information on gluten-free menu items?
We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu
Where can I earn dine rewards?
Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.
Where can I download the NEW Outback App?
Our App has been upgraded with a new look and exciting features! It's the fastest, mobile way to enjoy our bold flavors thru curbside takeaway \& delivery. Get it on Google Play or download on the AppStore – [Learn More](https://www.outback.com/app?useCache=false/)
How do I find out more information about being an Outbacker?
We're always looking for dedicated, fun\-loving people to help make our restaurant a success! For more information [click here](http://bit.ly/39L8aoI3112).
What are the Outback Steakhouse Florence location hours?
We are open Monday to Thursday and Sunday from 11:00 AM to 10:00 PM, Friday and Saturday from 11:00 AM to 11:00 PM.
Does Outback Steakhouse offer a happy hour? If so, when?
Yes, happy hour is available daily from 4:00 PM to 6:00 PM.
What types of payment does Outback Steakhouse accept?
We accept American Express, Android Pay, Apple Pay, Cash, Mastercard, and Visa.
Does Outback Steakhouse offer gluten-free menu options?
Yes, we have several menu items suitable for gluten intolerance. You can view the gluten-free menu on our website.
What kind of dining attire is recommended at Outback Steakhouse?
Our attire is casual, so feel free to dress comfortably.
What pickup and delivery services does Outback Steakhouse offer?
We offer in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Does Outback Steakhouse have outdoor seating and is it family-friendly?
Yes, we have outdoor seating and welcome families and children. We also offer high chairs and wheelchair-accessible seating.
Where is Outback Steakhouse Florence located?
We are located at 8030 Mall Road, Florence, KY 41042, in front of Costco.
What nearby places can I visit before or after dining at Outback Steakhouse in Florence?
Nearby places include Chick-fil-A for a quick snack, Planet Fitness if you're interested in a workout, and the Ritz Ballroom if you'd like to shop for furniture. You can conveniently visit these spots around your meal.
How can the nearby Costco help me when visiting Outback Steakhouse?
Our Outback Steakhouse is located in front of Costco on Mall Road, making it easy to combine your grocery shopping with dining conveniently in one trip.
Brand Certified Facts from Outback Steakhouse
This information is certified by Outback Steakhouse and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 17, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: