Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
So, I only get to go to Arby's once in a blue moon and I was sadly disappointed with my visit today. The employees seemed like they didn't want to be there at all. The manager on duty was barking orders, heard her say, "why are you guys acting like it's your first day working" i spent $30, only to get home and realize that the medium fry that I heard her tell the young man who took my order about 5 different times to put in my bag was NOT in there. Im not even going to bother calling about it because I wont drive 20 minutes away to pick up a medium fry. And honestly, id like to be refunded for it but it'll take more gas to get there than what its even worth. So today, Arby's, you stole how ever much a medium fry is from a customer that typically looks forward to having a reason to stop in there and get food. Im sad, I was looking forward to those frys. I even ordered 2 cheese cups for dipping purposes... my cat got the one meant for my frys. Please do better Arby's, please. I enjoy your food and like I said, I only get to be there every so often and I would like to get everything i paid for instead of getting ripped off and seeing a kitchen that has no order while I stand and wait for my food thay had sat on the warmer for a few minutes while I waited for the peach cobbler rolls, that weren't that great by the way. In short, I got ripped off, and the staff seemed to not have a single ounce of respect for the manager on duty. I dont even know how you guys could make it right for me at this point. I work hard for my money, and ive ran restaurants myself and its not hard to make sure someone spending $30 has everything they ordered. Its your main job to do so.
SE
Smiley Eline
Aug 19, 2026
5.0
Great food the cheesesteak is great
CT
Charles Thornton
Aug 11, 2026
5.0
Roast beef sliders are amazing with the melted Swiss cheese and curly fries are always good
HH
Hezikiyah
Aug 10, 2026
1.0
Terrible whoever worked August 10th 7:00 doing phone calls needs to get fired I ask a question got hung up on immediately terrible customer service all I asked was if they had beef and I got immediately hung up on this is a disgrace
SS
shadowcoffee8362
Aug 5, 2026
1.0
line cook apparently had an issue with shredding the roast beef saying it’s gonna take way longer and just complaining about everything it seems like. definitely did not like his attitude while making food
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