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McDonald's

3.4
(2,679 reviews)

Business Details

411 S Broadway, Wichita, KS
67202, United States
(316) 267-2333
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
411 S Broadway, Wichita, KS
67202, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
Saturday5:00 AM - 11:00 PM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 411 S Broadway in Wichita, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
2,679 reviews
5 stars
883
4 stars
525
3 stars
545
2 stars
260
1 star
466
  • RW
    Robert West
    Aug 14, 2026
    5.0
    Took a little long to get them to open bathroom door!!
  • PF
    Paul Franssen
    Jul 28, 2026
    2.0
    good service usual food selection atmosphere poor. customer entered restaurant without shirt. homeless people outside restaurant. person setting at table no food or intention of eating laying head on table resting?
  • LF
    LaVandria Fountain
    Jul 27, 2026
    1.0
    Poor, Poor, Poor Customer Service This was one of the worst customer service experiences I have ever had. Brian, the shift manager, was extremely rude, lacked empathy, and showed no concern for what I had just experienced. While I was in the drive-thru, another vehicle hit the back of my car. I was in shock. When I got to the window, I told Brian that I had just been hit. His response was, "Okay, that has nothing to do with us. Can you pull to the side?" I did as he asked. To make matters worse, when I finally bit into my food that was supposed to be made to order, it clearly was not. After the accident, I called 911. While I was on the phone with the dispatcher, the driver who hit my vehicle decided to leave the scene. The police advised me that because the accident happened on private property, I had to file a report at the police station. I did exactly that and then returned to McDonald's to let them know my order was not made correctly. When I returned, Brian immediately became argumentative. He was moving his neck around, using an unprofessional tone, and said, "This order was 30 minutes ago. You should have come back in 5–10 minutes." I explained, once again, that I was the customer who had been hit in the drive-thru and that I had to go to the police station to file a report. He showed absolutely no concern. Instead, he said, "Well, this order was made to order, so I don't know what to tell you." He also said, "I remember this order." I explained again that I had no choice but to go to the police station first. His response was, "I'm sorry, but that's a you problem. That has nothing to do with us." I then asked him, "Brian, what should I have done?" His response was, "You should have come back in right away." I had just been involved in an accident, was dealing with the police, and the driver who hit me had fled the scene. Any reasonable manager would have shown at least a little compassion or understanding. Instead, Brian treated me as though I was an inconvenience. He told me I could speak with his supervisor, Laura, but then said she was on vacation. This entire experience was unacceptable. Mistakes with food can happen, but the complete lack of empathy, professionalism, and basic customer service from a shift manager is what made this experience so terrible. Brian needs additional training in customer service and how to handle customers experiencing stressful situations. I will not be returning to this location.
  • JS
    Jolene Stevenson
    Jul 21, 2026
    1.0
    8595 ° out today and all I need is something to drink. So I decided to get myself a slushie. First off, they didn't bother to tell me that's the machine was still processing. So, after waiting over 5 min for my drink. We have the nerve to bring it out only half processed all because I kept asking for water because I was parched & had developed cotton mouth because of the hot sun. There is no way I want some half made water down Kool aid tasting beverage when I ordered a frozen beverage. So I asked for a sprite instead. I know there's like a .30 difference in the drink prices. The service was shitty. Next time I'm going to QT to quench my thirst. If only I had this time.
  • NB
    Nick Bobgan
    Jul 19, 2026
    3.0
    Food was fine and came out quick. Fries were a bit soggy and cold. Ordered at the kiosk and it was out of receipt paper - asked at the counter if they could print me a receipt as I needed to expense it on my company card and the shift supervisor seemed pretty annoyed at the ask ("Well, it's gonna be a couple minutes, I gotta search through my whole entire system") but obliged. I was the only person in the restaurant and there were maybe two cars in the drive thru so I think it was a pretty reasonable request.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 411 S Broadway, Wichita?

McDonald's at 411 S Broadway, Wichita is open daily from 5:00 AM to 11:00 PM.

What are the delivery hours for this McDonald's location?

Delivery is available every day from 5:30 AM to 9:30 PM at this McDonald's.

Brand Certified Facts from McDonald's

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Certified August 30, 2026Yext Knowledge Graph
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