CW
Camie Wheeler
Aug 5, 2026
To Whom It May Concern,
I need to share a really frustrating experience I just had at your location this morning, August 5, 2026, around 5:20 AM. I went through the drive-thru and placed a pretty big order, and I gave my McDonald’s app code for my account at the window.
My order was:
Two bacon, egg, and cheese bagels
A caramel frappe with extra caramel
A Number 6 meal
A breakfast burrito
Three hash browns
A medium coffee with 6 creams, 6 syrups, and mustard
When I got home, I realized that all three hash browns were missing from the bag. Honestly, missing items aren’t a huge deal on their own—mistakes happen and I get that people are human. But everything completely changed because of how I was treated when I went right back to fix it.
Instead of taking a second to actually listen so we could just work out a simple resolution, the manager on duty was instantly on the defensive. She shut me out completely and refused to collaborate or hear me out, just telling me she was the only one working and that I had to come back at 2:00 PM to check the cameras. When I asked for her name, she wouldn't even answer me, but instead demanded to know my name—which I went ahead and gave her.
I was so offended by her attitude. I wouldn’t lie about missing items. No matter what kind of day she’s having, that isn’t my character, and I am definitely not trying to scam McDonald's over a few hash browns. Being treated with that kind of hostility and suspicion instead of just having someone listen to solve the problem is just awful customer service.
I really hope management looks into this because how it was handled was completely unacceptable.
Camie Wheeler