Chipotle Mexican Grill

Reviews

• GG

  Georgiaiskul

  2 days ago
  1.0
  Went in there around 12:50 today exited to get me and my dad a bowl. Left with no energy I’m very disappointed with the lady who was filling our bowls, she was fairly young and had lots of attitude with what I was asking for. Just a regular chicken bowl and salad bowl nothing extra. She was extremely rude and barley filled our bowls.
• NL

  Nate Lund

  6 days ago
  2.0
  The steak was terrible, I mean I don't expect 5 ⭐ beef, but I'm also torn between not getting very much steak pieces (maybe 6-8 mini bites) and all 6-8 pieces were so grisley you couldn't chew through them. I have gone to this one (21st and Maize) a couple of times. I will not go to this one again. Next time I go to another one I will choose the chicken. Plus I did an online order for pick up, and was there 5 minutes after it said it would be ready But still ended up waiting for ten minutes to pickup. It was not busy and they had at least 4 people on the front line and 3 or 4 in the back.
• SN

  Sara N/A

  Sep 15, 2026
  1.0
  If I could give this place zero stars, I would. My kids like this place, which is honestly the only reason we continue going back. Unfortunately, it’s the same story time and time again, something is wrong with our order, and we’re left having to drive all the way back to the restaurant to have it corrected. And it’s not just one item that gets messed up, they somehow manage to get multiple parts of the order wrong, leaving the entire family frustrated and disappointed. Tonight, I called customer service because it was storming, and driving all the way back was simply not an option. I requested a complete refund. Unfortunately, after speaking with customer service, I was even more frustrated than when I called. There was no real effort to address the issue, speak with management, or find a reasonable resolution. At this point, I’m not very hopeful that anything will actually change or that I’ll receive the refund I requested. And honestly, the prices make the situation even more frustrating. The portions have gotten ridiculously small for what they’re charging. When you’re paying inflated prices, you expect to at least receive a reasonable portion and an order that is actually correct. To make matters worse, the restaurant itself is consistently unclean. When you’re repeatedly dealing with incorrect orders, poor customer service, small portions, high prices, and an unclean restaurant, it becomes really difficult to justify continuing to spend money there. I’m tired of having to repeatedly fix problems that shouldn’t be happening in the first place. Customers shouldn’t have to chase down management or make multiple trips just to get what they paid for. At this point, the entire experience needs some serious attention from the top down!
• CD

  Chris Duncan

  Sep 12, 2026
  1.0
  Stopped here to eat tonight, they were busy, I get it, but kept skimping on everyone’s portions to get through the rush. How are you going to keep taking people’s orders when you’ve got no food to serve the people further back in line?! Eventually you have to stop taking orders and just make more food! Out of rice, had no chicken, no veggies, no salsa. The lobby and tables were not clean and there was food all over the counters, even at the register.
• MP

  Maggie Peacock

  Sep 4, 2026
  1.0
  My husband and I had never really eaten at Chipotle before. We had always heard it was a cleaner, healthier option for fast food, so we decided to give it a try. The first night, we ordered two bowls through the app. The restaurant was busy, so we waited longer than expected, which was understandable. However, the dining and drink areas were very messy. When we got home, we enjoyed the flavor but both noticed the portions were small, especially the chicken. We decided to give it another chance the very next night. This time, I paid extra for double chicken on both bowls. Once again, the restaurant was a mess and we waited quite a while for our order. When we got home and opened the bowls, we couldn't believe it — there was actually LESS chicken than the night before, despite paying extra for double chicken. We drove back to the restaurant and simply asked for a refund since we hadn't eaten the food and had brought it back. The manager told us he couldn't refund us and that we'd have to contact customer service. We left the food with him and left. While waiting for the manager, we watched customers ordering inside receive significantly larger portions than what we had received through the app. Same prices, yet completely different portions. Customer service was no better. I explained everything and asked for a refund. Instead, they offered me a BOGO coupon. When I said I wanted my money back for food we didn't eat, they processed the refund — but took the BOGO coupon away. What I find most disappointing is that neither the manager nor customer service seemed interested in doing anything extra to keep our business. We were brand-new customers, had already given them a second chance, and were willing to spend our money there. Not once did it feel like they valued our time or wanted to turn us into repeat customers. We ended up getting dinner from Hawaiian Bros, and honestly, the difference was night and day — great food, great portions, and great employees. The food at Chipotle wasn't even the biggest problem. The portions, cleanliness, consistency, and lack of customer service were. After this experience, we won't be returning, and I can't understand why a company wouldn't make more of an effort to keep potential new customers.

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