FL
Felisha Laningham
Sep 18, 2026
I have visited this location twice within the past few weeks, and both experiences were extremely chaotic and poorly organized.
During my previous visit, I waited approximately an hour for a 12-piece family meal with three sides. After driving 15 minutes home, I discovered that the coleslaw was missing. The restaurant appeared severely understaffed, but the most concerning issue was hearing the manager yelling at employees. Several customers in the lobby were discussing how unprofessional and uncomfortable the situation was. At another point, an employee was yelling and cursing because the restaurant was busy.
My most recent visit was during the dinner rush on September 18. It took approximately 30 minutes to receive my entire order, and the food was handed to me in separate batches. I received my Mexican pizza first, my tacos afterward, and then waited approximately another 15 minutes for my wings. By the time I received everything, the Mexican pizza and tacos were cold, the lettuce on the tacos was extremely soggy, and the wings were the only items that were still hot.
This is a small-town location. I have seen restaurants in much larger metropolitan areas handle considerably heavier traffic with far better organization. During the dinner rush, there should be adequate staffing, including someone assigned to the drive-thru window, the front counter, the Taco Bell side, and the KFC side. Employees also need clear communication so everyone knows which orders are being prepared, what is complete, and what still needs to go out. A customer’s entire order should be coordinated and served together so half of it is not cold by the time the remaining items are ready.
I do not believe this is solely an employee problem. Accountability starts at the top. The manager could be heard screaming degrading comments at a couple of the employees, loudly enough for customers to hear. A manager should be creating structure, communicating calmly, and supporting the staff—not yelling, degrading employees, or creating additional stress. That behavior is extremely unprofessional, damages morale, and makes an already stressful environment even more chaotic.
As a former general manager, I understand that rushes happen and staffing can be difficult. However, two visits involving excessive waits, missing food, orders delivered in scattered batches, cold and soggy food, employees yelling, and a manager screaming degrading comments at staff show a serious leadership and organizational problem. This location needs adequate staffing, clearer procedures, better communication, and professional management.