As part of the world’s leading Taiwanese bubble tea brand, Chatime Overland Park brings global quality standards and premium ingredients right to our neighborhood. We are proudly family-owned and operated, crafting customized cups of joy from traditional milk teas, fruit teas, and fresh toppings. In our first year, we were named a "Small Business Superstar" by the KC Chamber of Commerce! Pair your drinks with our authentic, crispy Hong Kong bubble waffles and premium locally-sourced ice cream. Planning an event? Our mobile boba bar, "The Popping Pearl" — one of the buzziest in KC's pop-up scene — offers customizable mocktail and cocktail-ready catering packages to add an unforgettable, curated POP to weddings and corporate gatherings.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.