TL
thanaji lingampally
May 19, 2026
It’s unfortunate that I even have to leave 1 star, because this experience deserved 0 stars. I visit this Dunkin location often, mostly through the drive-thru, and until today I had never had a bad experience here.
This morning 05/19/2026, I ordered a coffee. As I was placing the cup into my cup holder, the lid came off unexpectedly, causing the coffee to spill all over my car and burn my hands. The employee who initially handed me the coffee was polite and immediately offered to replace it, which I appreciated.
Another employee then brought me a replacement coffee. The cup and lid didn’t seem secure, so I asked her to double-check it before handing it to me. Up to that point, everything was handled professionally. I was also given extra napkins, which I used to clean the inside of my car.
After cleaning up, I politely asked if they could throw away the used napkins and trash since I was still in the drive-thru. At that point, the situation changed completely. The employee became rude, told me to move out of the drive-thru immediately, and even blamed me for the spill, claiming I had intentionally squeezed the cup to make it spill. That accusation was shocking and completely unnecessary.
What should have been a simple mistake handled with professionalism turned into an unpleasant and disrespectful interaction. I’ve never experienced anything like this at this location before. Management seriously needs to address customer service and employee training, especially when dealing with situations involving spills and customer safety.