Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
I realize you were busy and probably shortstaffed, but you could at least say, sir I will be right with you. We are really busy tonight. Nobody said a word so I left. Don’t plan to be back. Instead, had to listen to the guy who was in charge I assume be rude to another employee that he was gonna kick in the butt and rude on his headset to somebody in the drive-through. Only thing anyone could have done was say we will be with you as soon as we can. And I would’ve waited. There was one guy eating inside so it wasn’t that busy.
KC
kevin carpenter
Aug 2, 2026
1.0
Just went through the drive through. Ordered a sandwich and large drink. Had to ask for the drink. Then had to ask for a straw. Please do better with customer service.
LB
L B
Aug 2, 2026
1.0
We just tried to go through the drive thru and they took part of our order and hatefully told us they were helping someone else when we continued to order. So we couldn't finish our order. Which would be fine if they politely said something, but they didnt say anything at all to let us know they were helping someone else until they got hateful about it. We went to the window to ask for a manager and she sent a teenager (Katylinn) to the window for her who said she was taking orders but then decided she wasnt taking orders when we asked her to get her manager. Then refused to get a manager and continued to be rude. The manager didnt want to have a conversation either. Might be time for your company to do an overhaul and hire new people. The picture attached is the person claiming to be the manager. Who refused to give her name and wasnt wearing a name tag.
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