7 Brew Coffee

Reviews

• EE

  Emma

  Sep 26, 2026
  1.0
  I come to this location or the surrounding locations daily. I have only ever had issues when I come to this location specifically. I came to the Plainfield 7 Brew today 9/26/26 at 2:30pm. Sat in line for 20 minutes before a staff member approached our vehicle. Now the wait wasn’t the problem. We willingly sat in line. Just to make that clear. The issue started when the employee came to our vehicle to take our order and we gave her the mobile barcode because we had placed our order through the app. She scanned the code, we paid using Apple Cash, gave her a tip, and thought nothing more of it. Till the employee came back to our car and said we needed to pay again. Huh? I checked my Apple Cash saw the total plus tip had been deducted from my account and showed her for confirmation. Just to prove we weren’t lying. She said she was going to go talk to her manager and would be right back. Fun fact, she never came back and neither did her manager. So I checked my 7 Brew app and saw that we also had not received the 200 points from our 2 large drinks. So we waited in line some more until it was our turn to get to the front and a different girl passing out the drinks read our order back to us and gave us the total, expecting us to pay. We explained what happened and she said she would go talk to her manager. She went inside and we could hear her explaining the situation and I assume the team leader or manager knew what was going on because we could hear her say “Oh yeah, just go ahead and give them the drinks” so the girl came back and said don’t worry about it and handed us the drinks. Which would have been fine if we had gotten our points. We paid $20 for 2 drinks plus tip so we asked about the points. She went back inside again and then came back with a sticky note and said we needed to ask the higher ups for the points. So a few things from this whole experience. I come to this location or others daily and have never been dismissed or treated so poorly except when coming to this location (Plainfield). Two, the manager or team leader should have come out and helped to resolve this themselves instead of playing the game of telephone between the staff member and us. You get paid to be in charge. So take some initiative and be in charge. Lastly, I shouldn’t have to email this that and the third just to get points that I quite literally paid for and if we were given the drinks for free then I would like my money back. Now you may be thinking…it’s just points. Why make such a fuss? Well, we spent $20 for 2 drinks, paid for the 2 drinks, and should get the points for 2 drinks. It’s the principle of it all. I come here daily and accrue the points to utilize the reward system. If you’re not going to honor me spending my money here and give me the points, I will take my business elsewhere. All this to say, the customer service at this location continues to go down by the day and it’s a constant reminder why I avoid this location like the plague. Lesson learned AGAIN. This time, I will not be returning.
• CC

  Chris Cole

  Sep 21, 2026
  1.0
  Ok so I’m extremely excited about trying this 7 brew as I’ve seen several post of these amazing drinks and can’t wait to experience one for myself. But sadly I got into the drive thru and there was no menu for you to look at you had to scan something to see it and my phones not set up to scan anything. So what I can see is just the seasonal drinks and I don’t really enjoy pumpkin but feel like that’s what I have to choose from. So some kid comes up with a pad and is rushing us to order something so I just say your pumpkin thing which I wanted the pumpkin roll shake but because we could no longer see the board that had the drinks he said a pumpkin drink and I just agreed so my boyfriend said well what about the banana one well by the time he had mentioned it which was one second later the kid was demanding for payment so I just went with what he rang up thinking it was the pumpkin roll shake. .then we pass another board with it and I realized it was the wrong drink so we get to the end and we ask can we change the drink ? And she looks at us and says No ! this is made you have to take it . Well I stated if I wasn’t rushed and there was a menu to choose from my drink would have been right . She just looks at me stupid and says well who was your Oder taker. We told her and she simply said ok I will talk to him . That was it ! Not I’m sorry you had a bad experience let me take care of you . No just I will talk to him . Ok well I’ll just take my nasty drink I didn’t want and be on my way . Just know what you want even if it’s your first time there before you think about going because they won’t give you a menu or a chance to change anything just a quick pushy order taker and shit experience. For a $7 drink . Thanks for nothing 7 brew in Plainfield.
• LL

  Lori

  Sep 20, 2026
  2.0
  Service used to be really fast at the Plainfield 7Brew. Ordering from the app does no good at all except you get points. Which you still get the same points when you order in line. I think this location needs to hire more employees. I’m wondering if they had employees quit after the brewdoh fiasco? Having only one person taking orders isn’t right. And why does the inside lane always move faster than the outside lane? I probably won’t be back to this location unless it’s a slower day for them or some changes are made. Does a manager or corporate really read the reviews? I’ve went back 7 months and looked at other comments. Looks like nothing has changed and it probably never will.
• YA

  Yas Al

  Sep 15, 2026
  1.0
  Coffee isn’t consist I live 2 mins away and this is my frozen chiller ! Literally half a cup and not even a chiller! How does one forget the ice and not blend a drink. Lines don’t move fast anymore new staff is extremely slow and inconsistent.
• BG

  Blue Girl

  Sep 13, 2026
  1.0
  The service here is actually ridiculous. It takes 40 minutes to get one singular drink at 12 pm. No one knows what they are doing. My drink has been a different color every-time I have ordered it. Even when you do walk up it takes at least twenty minutes even more. This place has gone very downhill.

Frequently Asked Questions About 7 Brew Coffee