AB
Alexandria Brown
Oct 8, 2026
I was at a late night football practice with my 11 year old son, so I decided to do an online app Subway order because I had a buy 1 footlong get 1 50% off. I order on the app, 2 footlongs, I choose for them to be ready AT 745 pm for pick up. I specifically chose that time since my sons practice ended at 730. I planned to pick up the subs at 745 and head home. I arrive at the North Webster, IN Subway, walk in, say I have a pick up and the young girl looks at me, then grabs a receipt that was taped near the register and proceeded to say "im sorry, I havent made them yet. Ill start on them now." It is 752 pm at this point. When I hear they didn't even begin preparing my 2 sandwiches after the time I picked, I asked, "does it say a 745 pm pick up time on there or no?" She goes "yes, im sorry, we've been so busy." So I then look around while standing in the lobby- there is no one in there, no cars in the parking lot. To me, at that moment, they weren't busy. They might have been before my 745 pick up time but there was no evidence of that. For my food to not even be being made at 752-753 pm for a 745 pm pick up time is beyond me and so frustrating. Im not sure why they even give you the option of choosing a pick up time if it isnt going to ready. People plan accordingly for obvious reasons. I will say I've online ordered here many times and of all of those many times, I've never waited. Its always been ready. This particular time it seems the 2 young girls working there were the issue. When 1 of them finally finished making them, she said "here you go, im sorry about that" and that was it.
Added note- I come home to eat my sub, and notice the bread is not the bread I ordered. Another frustration. Not sure I will be visiting the North Webster Subway for awhile, if at all. So disappointing for this small close knit town.