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Dairy Queen Grill & Chill

3.1
(22 reviews)

Business Details

3175 IN-3, New Castle, IN
47362, United States
(765) 575-8304
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
3175 IN-3, New Castle, IN
47362, United States

Hours

Monday10:00 AM - 10:00 PM
Tuesday10:00 AM - 10:00 PM
Wednesday10:00 AM - 10:00 PM
Thursday10:00 AM - 10:00 PM
Friday10:00 AM - 10:00 PM
Saturday10:00 AM - 10:00 PM
Sunday10:00 AM - 10:00 PM

Menu

1 menu · 51 items

Explore offerings from Dairy Queen Grill & Chill on 3175 IN-3 in New Castle, with popular meal deals, blizzard® treats, burgers & sandwiches, and cakes available at this location.

Dairy Queen (Food/Treat/Cake) - US

51 items

Reviews

3.1
22 reviews
5 stars
9
4 stars
3
3 stars
0
2 stars
2
1 star
8
  • KB
    Kayda Brown
    Jun 29, 2026
    5.0
    Food was out before I could even sit down. A wonderful experience with great ice cream!
  • GN
    G Neal
    Jun 28, 2026
    1.0
    We came here for the first time today and they conveniently forgot my chili dog & double cheese burger deluxe. I overheard one of he workers say i forgot to put the other stuff in there when I called them to tell them they forgot part of our order. Not a good first impression.
  • BB
    Bob Beach
    Jun 26, 2026
    4.0
    Nice clean store, the employees were slow to take our order and some Indian lady ran into me from not paying attention. The fries were really good and hot but the chicken was very hard and didn't have much flavor.
  • RR
    Ryan
    Jun 10, 2026
    1.0
    I really wanted to have high hopes for this place. been here three different times now. Every single time they have gotten something about my order wrong. I no longer wish to order DQ through doordash because if they mess up my order, I'm probably no longer entitled to a refund. New Castle has better places more local, and while the location is convenient...the local construction really doesn't make it worth the hassle.
  • HS
    Hayla Sperry
    Jun 10, 2026
    1.0
    I placed a mobile pickup order at the time shown above and received an immediate confirmation that my order had been accepted and was being prepared. Unfortunately, my phone died before I arrived at the restaurant. When I got there to pick up my food, the employee working refused to give me my order. He repeatedly claimed that a DoorDash driver would be picking it up, despite me explaining multiple times that it was not a DoorDash delivery order it was a mobile pickup order placed by me. Instead of trying to resolve the situation, he continued refusing to provide my food. He stated he was calling his boss, and while on the phone, I heard him say, "No proof, no food." At that point, I asked for his name and his boss's name. He responded, "I am the boss." When I pointed out that he had just said he was calling his boss, he refused to provide any names of management or anyone higher than himself. To make matters worse, he then asked if he could have my receipt back. I told him absolutely not. The most concerning part is that I later received a notification stating that my order had been picked up over 50 minutes after the restaurant had already closed. I never received my food because I was denied my order when I arrived. Yet somehow the system shows the order as completed and picked up. This entire experience was unprofessional, frustrating, and unacceptable. Customers should not have to argue for food they have already paid for, especially when they have a receipt and order information available. I will absolutely be warning others to be cautious when placing mobile orders at this location. Considering this restaurant has only recently opened and is already receiving poor reviews, I can unfortunately understand why. I am requesting that the owner or general manager contact me directly regarding this incident, as I would like an explanation as to why my order was refused and why it was later marked as picked up when I never received it.

Brand Certified Facts from Dairy Queen Grill & Chill

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Certified July 05, 2026Yext Knowledge Graph
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