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Charleys Cheesesteaks

3.9
(219 reviews)

Business Details

2278 Southlake Mall, Sp. FC3, Merrillville, IN
46410, United States
(219) 791-0644
https://order.charleys.com/menu/southlake-mall/

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
2278 Southlake Mall, Sp. FC3, Merrillville, IN
46410, United States

Hours

Monday11:00 AM - 8:00 PM
Tuesday11:00 AM - 8:00 PM
Wednesday11:00 AM - 8:00 PM
Thursday11:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM

Menu

1 menu · 81 items

Explore offerings from Charleys Cheesesteaks on 2278 Southlake Mall, Sp. FC3 in Merrillville, with popular limited time only, specials & offers, charleys classic combos, and cheesesteaks available at this location.

Menu

81 items

Reviews

3.9
219 reviews
5 stars
142
4 stars
17
3 stars
9
2 stars
6
1 star
45
  • JJ
    Johnnie
    Aug 8, 2026
    2.0
    I visited Charlies Cheesesteak in Southlake Mall and had a horrible experience. My family and I have visited in the past and had great experiences. It had been maybe one year since my last visit where I was actually able to order food and had a great experience. This year I have gone maybe three times at my husbands request. The first time it was around 7:30 pm and they said they shut the grill down because it was too close to closing, no complaint there. The second time I was told the grill was not working, okay. This time it was around 6:00 pm and there was a sign up that said they would be back in 30 minutes. The lights were on and both the female who ring up the orders and the guy who cook the food was there. I waited maybe 5 or so minutes before the female acknowledged me and said the sign was there. I asked if the 30 minutes was almost up and she said she had just put the sign out. The two ladies behind me thanked me for letting them know because they too waited without being acknowledged. I waited, again due to my husband wanting this food. I didn't keep track of how long they were away but when the female returned, she turned on the lights and took the sign away. I was sitting at the table closes to the counter and waited maybe 2-3 minutes before walking up. I walked up to the counter, again no acknowledgement. The young man told her I was there but she chose to keep me standing there waiting before coming over to take my order. When she approached, her way of greeting me was, "go ahead". Has management changed at this location? I asked this lady and she said she didn't know. Is customer service no longer taught? It's sad to me that I go to pay money at this establishment and that female act as if she is mad at me for coming to order food. You all need mystery shoppers at this establishment and really take heed to their ratings. I'm amazed that they still get customers with this type service. I will not be back.
  • MB
    Madison Burton
    Jul 1, 2026
    5.0
    the workers are really nice and service is A1
  • JE
    Juan Escobedo
    Jun 29, 2026
    1.0
    I was at that location on Sunday June 28 between12:30 pm and 1:00 pm I ordered a regular steaks filly cheese the woman who was at the register took my order and din t give me any recipe I didn t ask for it because I was the only guess at that time the cook took my food of my hands very agresive ask me for the recip I told her the. cashier didn t give one maybe she didn’t register my order I ask for a refound and. They refused to give me my money back This is a very unpleasant experience for a terrible Customer service to the customer who does not deserve be treated for this people should not be Working in a company that I believe has a good reputation because those bad employees that make look very bad this restaurant chain hoop thus not happening to a nobody
  • SS
    Shannon “BabyGirl” Sorrelli
    Jun 26, 2026
    1.0
    I ordered food an hour before I needed to pick it up and when I got to the store the order wasn’t ready and they had a sign up that said be back in 30 minutes. I work in the mall and only get 30 minutes for my lunch break. No option on the app to get a refund or anything.
  • EE
    Echo_Cloud
    Jun 23, 2026
    1.0
    Love the food, but the employees like to hide at about 2 hours before the place closes until closing. Came in an hour and a half before closing last time and got told they were closed; put in an online order and they made it. This time, I did an online order off the bat. It was accepted.. but when I got there, the grill was on, the cash register was on, but no one was there. I paid $23.29 for my food man please stop hidingđź’” the website says my food is ready, but shockingly enough, my food is in fact not ready. I tried calling the number listed, too. All I got were weird broken computer sounds every time I called. Really frustrating.

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